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Stephen Davies Email & Phone Number
Senior Experience Designer – Customer Experience Strategy and Service Design
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✓ Verified August 2026
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Role
Senior Experience Designer – Customer Experience Strategy and Service Design
Location
Greater Sydney Area, Australia
Who is Stephen Davies? Overview
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Quick answer
Stephen Davies is listed as Senior Experience Designer – Customer Experience Strategy and Service Design based in Greater Sydney Area, Australia. AeroLeads shows a matched LinkedIn profile for Stephen Davies.
Stephen Davies previously worked as Senior Experience Designer – Customer Experience Strategy and Service Design at Telstra and Telstra Annual Excellence Award Winner - Consumer & Small Business at Telstra. Stephen Davies holds Agile Essentials from Telstra.
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Profile bio
About Stephen Davies
A people and thought leader with a demonstrated ability to deliver quality and performance improvements and to lead others through change across complex environments. Strong collaborative problem solving skills, a passion for influencing at all levels and a track record in delivering programs and projects with positive customer and business outcomes. A leader who builds and motivates highly successful teams through an energetic yet calm and structured approach.
Listed skills include Telecommunications, Stakeholder Management, Customer Experience, Service Delivery, and 42 others.
10 roles
Stephen Davies work experience
A career timeline built from the work history available for this profile.
Telstra Annual Excellence Award Winner - Consumer & Small Business
Jul 2020 - Jun 2021
General Manager Service Design - Acting
Oct 2016 - Feb 2017
Senior Internal Consultant, Customer Experience Advisory And Channel Management
Nov 2012 - Oct 2016
Senior Manager, Service Management
Led the teams of Service Managers nationally, each delivering a dedicated, premium level of service to AAPT’s top tier customers. Introduced the planning and consistency required to shift from a reactive mode to strategic outcomes. Led a focus on strong customer relationships and service-driven outcomes through regular customer engagement; communication; process improvement; closed-loop feedback and introduction of insightful reporting.
Aug 2011 - Jul 2012
Group General Manager, Business Operations & Performance, Technology & Products
Led the development, execution, measurement, reporting and communication of the customer experience and business improvement transformations within both the Technology & Products and the Networks business units of Optus. Provided insight into emerging business drivers and opportunities and relevant regulatory environments and policies including external bench-marking against industry best practice. Developed, maintained and governed operating model, process efficiency and quality improvement practices and the measuring of customer experience performance. Strategy formulation and execution; operational effectiveness, transformational leadership across Technology & Products and Networks and driving engagement with the wider Optus organisation and SingTel group. Accountable for Lean Six Sigma capability development across both business units.
Sep 2010 - Sep 2011
Group Manager - Transformation, Networks Strategy & Planning
Led a complex multi-year program of work driving the changes in the Networks organisation required to become a truly customer-centric organisation. Led the development, delivery and strategic alignment of the program.Implemented the infrastructure and governance of the Transformation Office.Direct and virtual leadership of multiple teams driving waves of parallel project activity.Led change management and transformational thought leadership. Coordinated capability development and deployment of Lean Six Sigma methodology and other improvement initiatives covering multiple change elements (process performance and quality; culture; systems; structure; cost).Coordinated the people plan and communications plan.Led executive sponsorship and represented the program to the SingTel Optus Executive and Networks Senior Leadership teams.
Nov 2008 - Sep 2010
General Manager, Network Operations Programs
General Manager of the Network Operations Programs group responsible for the delivery of Lean/Six Sigma business improvement programs; Operational Support System IT development programs and operational integration of new business products and technologies.
Mar 2008 - Nov 2008
Manager, Operations Integration
Managed a team of Operations Integration Managers each responsible for project managing the integration of new products and technologies into network operations environments.Included a 15 month secondment to a key strategic project - membership of a core team of managers responsible for developing and implementing a major structural and cultural change program across the Service Provisioning division.
Jun 2005 - Mar 2008
Operations Integration Manager
Jan 2004 - Jun 2006
Team & coworkers
Colleagues at this company
Other employees you can reach at telstra.com.au. View company contacts →
MV
Marco Ventura
Greater Melbourne Area, Australia
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NI
Naresh Iyer
Greater Sydney Area, Australia
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BM
Brent Mcarthur
Brisbane, Queensland, Australia
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CD
Cheryl Davis
Melbourne, Victoria, Australia
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NG
Nathan Gin
Greater Melbourne Area, Australia
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MO
Mehmet Ozkan
Dallas-Fort Worth Metroplex, United States
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MB
Michael Brunker
Melbourne, Victoria, Australia
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JH
James Hawley
Greater Sydney Area, Australia
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DA
Deepak Arisankula
Greater Melbourne Area, Australia
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PM
Paul Markham
Greater Sydney Area, Australia
View →
Marco Ventura
Greater Melbourne Area, Australia
View →
NI
Naresh Iyer
Greater Sydney Area, Australia
View →
BM
Brent Mcarthur
Brisbane, Queensland, Australia
View →
CD
Cheryl Davis
Melbourne, Victoria, Australia
View →
NG
Nathan Gin
Greater Melbourne Area, Australia
View →
MO
Mehmet Ozkan
Dallas-Fort Worth Metroplex, United States
View →
MB
Michael Brunker
Melbourne, Victoria, Australia
View →
JH
James Hawley
Greater Sydney Area, Australia
View →
DA
Deepak Arisankula
Greater Melbourne Area, Australia
View →
PM
Paul Markham
Greater Sydney Area, Australia
View →
9 education records
Stephen Davies education
Agile Essentials
Telstra
Graduate Practitioner - Human Centred Design
Luma Institute
Graduate Service Design
Graduate Optus Strategic Leadership Program
Macquarie Graduate School Of Management (Mgsm)
Graduate Optus Talented Leaders Program
Macquarie Graduate School Of Management (Mgsm)
Finance Management
Frontline Leadership And Business Management
Australian Institute Of Management
Comms & Media, Journalism
Industrial Control And Instrumentation
FAQ
Frequently asked questions about Stephen Davies
Quick answers generated from the profile data available on this page.
What is Stephen Davies's role at their current company?
Stephen Davies is listed as Senior Experience Designer – Customer Experience Strategy and Service Design.
Where is Stephen Davies based?
Stephen Davies is based in Greater Sydney Area, Australia.
What companies has Stephen Davies worked for?
Stephen Davies has worked for Telstra, Aapt, Optus, and Singtel Optus.
How can I contact Stephen Davies?
You can use AeroLeads to view verified contact signals for Stephen Davies, including work email, phone, and LinkedIn data when available.
What schools did Stephen Davies attend?
Stephen Davies holds Agile Essentials from Telstra.
What skills is Stephen Davies known for?
Stephen Davies is listed with skills including Telecommunications, Stakeholder Management, Customer Experience, Service Delivery, Telco, Project Delivery, Business Process Improvement, and Vendor Management.
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