• Analyze and document requirement specifications, user stories, test cases and other supporting documentation to execute standard product development processes while bridging the gap between business stakeholders and the development team• Assist application development team to perform quality control prior to migration of new solutions or enhancements from the test environment to the production environment • Work with subject matter experts (SMEs) and other business stakeholders to gather requirements and establish business needs and objectives necessary to define requirements for new product features, enhancements and modifications to existing products for a wide variety of CHS initiatives • Leverage relationships between business stakeholders and the technical team to ensure requirements and solution delivery are seamless by utilizing process flowcharts, visual diagrams and standard product development templates to create a shared understanding and alignment of expectations and end results• Develop and execute testing processes to ensure specifications meet solution requirements and are ready for user testing and validation by stakeholders. Work with teams to gather test data and validation efforts to ensure successful delivery through the entire solution life cycle• Maintain current scripting processes and assist in customer training, change management, product releases and solution implementations

• Greet all new hires and facilitate their learning and adapting to the culture of SSC - Fort Smith• Manage weekly/bi-weekly classes and adapt with each varying group• Maintain a high-level knowledge of the Revenue Cycle and any changes therein• Update and maintain the week one orientation documentation• Teach new hires the Revenue Cycle and terminology in a timely manner• Create SOPs, SWIs, and Training Documents for SSC departments• Customer Service Subject Matter Expert (SME)• Update SharePoint and Google Sites website• Present live educational updates to departments or groups• Cross Education course maintenance and training• Create walkthroughs for various programs, video and document

• Uses various methods (phone, web, fax, e-mail) of contacting insurance payers and/or responsible entities to obtain claim status on submitted and unresolved claims•Research patient accounts to ensure account integrity, using all available resources and tools (i.e., payer websites, contracts, and internal references)• Take appropriate actions towards account resolution and appropriate balance• Utilize internal computer systems and applications to thoroughly and professionally document all actions taken to reach resolution on an account• Communicate daily with management about payer trends identified

• Enter data on scanned bank slips and tickets• View and correct accounts and fix any errors• Close out the bank day after all branches have closed• Use mail sorter and take mail to post office

● Establish and maintain resident master and financial files● Communicate with outside facilities and management● Oversee regulatory documents and manage files● Update all accounts and ensure all changes are executed within a time scale● Reconciling and maintaining accounts● Corroborate with all departments in the company● Run reports and organize documents in consistent format

● Review paperwork electronically scanned from various facilities to assure great quality scans● Contact various facilities via email or phone to report errors● Update error log● Train new employees in Quality Assurance● Maintain Electronic Records Specialist responsibilities along with new responsibilities

● Unbox and prep physical copies of confidential paperwork for transferring to electronic records● Careful prep as some were over a decade old● Scan confidential paperwork including admission agreements, resident profiles, insurance statements, and medical records● Adjust settings and rescan to assure legible scans● Box and relocate physical copies or properly dispose of physical copies

• Assist traveling crews in reconstructing stage sets and setting stage nights for nightly shows• Facilitate FTE and temporary crew member training for same day tasks• Walk catwalks to adjust lights, snake wires, run rails, construct sets, and miscellaneous tasks required day of show• Provide bar-back services as needed

• Receive packages and distribute stock accordingly• Arrange back stick in consistent and orderly manner• Prep displays and end-caps• Discard any trash and recycle cardboard