● Perform firstline maintenance on ATMs, such as providing onsite troubleshooting andclearing jammed bills, cards and receipts● Perform secondline maintenance of ATMs, including repair or replacement of damaged or defective modules● General maintenance of machines, such as replacing light bulbs, drive belts and air filters● Following call handling and closure procedures● Providing high quality of service to customers● Manage parts inventories, including anticipating future potential needs● Escalating service calls as required to provide appropriate resolution to meet Service LevelAgreements● Perform service on EV chargers, including repairs and part replacement

Provide assistance to customers in troubleshooting issues through phone and emailHave a working knowledge of various systems including proprietary POS software and Windows OSProvide and obtain general information which is technical in natureWork in a team environment participating as a team member, focusing on continuous improvement and total customer satisfactionCreate cases with steps taken to resolve issuesFollow up with customers as neededTake on special projects to assist locations with mandatory updatesTravel to New York office to mentor new hiresWorked on the team specific to Dairy Queen to assist with new stores on their Go LiveProvided remote support of customer registers and displays

Provide assistance to customers and dealers in troubleshooting issues through phone, email and chatHave a working knowledge of different products, equipment and websites to assist dealers and customersAssist with login issuesCreate cases with steps taken to resolve issuesFollow up with dealers/customers as needed

Monitor credit and debit cards for fraud activityProvide inbound/outbound support to customers to verify activity on cards, assist with transactions

Assemble Business DocumentsPrepare boxes for shipment

Provide End-user support for clients through Email, Chat, and PhoneTroubleshoot end-user computer systems for potential compatibility issuesAssist with resetting passwords

Excel in a fast paced work environment and provide excellent customer service to all clienteleWork as a shift leadResponsible for credits and debitsSell promotion items and up sell products to customersAssist with food preparation as neededManage store inventoryRan cash register and completed timely transactionsTook accurate customer ordersMaintained store cleanliness

Excel in a fast paced work environment and provide excellent customer service to all clienteleWork as a shift leadResponsible for credits and debitsSell promotion items and up sell products to customersAssist with food preparation as neededManage store inventory

Responsible for leadership and management duties in management absenceHandle register cash out at the end of every shiftAssist customers with product inquiriesResponsible for food preparation

Provided a positive experience for all patronsAsked open ended questions to determine customers needs and provided solutions for them based on those needsWorked to obtain repeat business through effective selling and customer service

Assisted customers with store inquiriesDetermined pet parents needsSold promotion products

Ran cash register and completed timely transactionsTook accurate customer ordersMaintained store cleanlinessAssisted with food prep