Stephen Duke Email & Phone Number

Silver Spring, Md

• Creating copy for social media, internal bulletins and donor letters, fortnightly e-newsletters and special appeals.• Maintaining donor database (Salsa CRM), answering member queries and processing donations.• Developing strategies for donor retention and creating unique campaigns and yearly fundraising efforts e.g. Giving Tuesday.• Acted as first point of contact for national press, taking calls and answering enquiries about news releases and press coverage, providing background detail and forwarding to staff and other relevant contacts.• Administered yearly registration of non-profit in all 50 states for solicitation and tax purposes.• Responsible for financial contracts and legal documents.

Washington D.C. Metro Area

• Provided Conference and Event Planning expertise, from marketing to logistics and database management at a national retail-based non-profit with international client base, working in Attendee & Registration Services for prestigious Trade Shows and Conferences. • Provided Visa Letters and other materials for overseas delegates at a major New York conference.

Washington D.C. Metro Area

• Managed a staff of 15 booksellers and an extensive client list including institutes, NGOs, arts venues, private members clubs, national and international organizations. • Liaised with publishers, publicists, and event organizers to provide bookselling services, promotion and logistical support, responding to customer feedback and the needs of authors and publicists. Provided marketing and promotional materials including overviews of authors and titles, links to ticketing information, directions to venues and contact information for the public.• Processed daily sales, provided financial reports and data analysis for the offsite events department by creating a database to analyze sales for titles and venues. Solely responsible for the accounting, cash handling and financing within the department. • Ordered stock and promotional materials for booksellers, using the database to determine the optimum numbers in order to control the budget and maximize profits.• Created forms and instruction manuals for staff, from “how to” guides to contact lists and administrative forms.

Newcastle Upon Tyne, United Kingdom

• Processed security checks across a staff of over 1000, responding to random alerts generated by the IT system by interviewing staff and analyzing the documentation they provided to ensure the proper use of sensitive customer information and eliminate fraud and abuse. • Liaised with the public and responded to enquiries and complaints by answering calls swiftly and accurately, or by enquiring on a customer’s behalf, tracking down the required information and calling back. • Ensured payment of state pensions and deposits to bank accounts, calculating accurate payments and providing information to other departments administering means-tested entitlements. • Entrusted with highly-sensitive documents such as social security numbers, copies of birth certificates and bank account details.• Obtained full security clearance.