Stephen Dymond Email & Phone Number

Responsible for the management of the British Standard BS10125:2022 requirements and manufacturer approvals. Ensuring compliance across the group of 5 Accident Repair Centres in London and the South East. Also ensuring Health and Safety is applied.Other responsibilities including but not limited to:• Managing 13 manufacturer approvals• Managing Employee training (qualifications & manufacturer courses)• Managing Equipment & Tool maintenance and calibration• GDPR Group Champion• Work provider contracts and audits• Supplier Tenders• Apprentices• Staff coaching

Manage a network of approved Accident Repair Bodyshops providing contracted level of service to key clients and ensuring adequate area coverage. Carrying out detailed annual audits, including compliance, health & safety, maintaining audit reports and compiling detailed information regarding new repairers prior to contracts. Managing and working with bodyshop management to ensure client KPIs are maintained at all times by coaching and action plans using management reports regarding performance and improvements. Resolving engineering and non engineering bodyshop and client complaints in a timely manner.

Responsible for managing and developing 230 independent garages out of a network of 400. Providing sustainable service, maintenance and repair (SMR) work on cars and light commercial vehicles. Expanded network by recruitment selected and identified by auditing. High customer service maintained by monitoring, structured coaching and training. Network achieving a service level of 96-98% consistently. Identified improvements regarding oil distribution of the whole network, enhancing the process, quantities, increasing the revenue for the business.

Dispute Resolution, Project Management, Dealer Service & Profit Management, Aftersales Process Development & Management, Group Aftersales CSI and KPI Management.Head up a project to develop a new centralised new vehicle pre delivery inspection (PDI) centre. Responsible for setting up all aspects of the centre with all the facilities of a main dealer aftersales department including writing new processes and coaching and training 35 members of staff with 4 project team members. In first year processed 10,000 new vehicles achieving 98% CSI through processes and training with savings of over £140k p.a.Estabished and developed rapport with high profile fleet customers, resolving vehicle issues to a satisfactory resolution including vehicle buybacks and exchanges. Managing customer service standards through strategies, processes, action plans and training. Measuring and improving dealership service and profit performance by improving efficiences, up-selling opportunities and training. Sucessfully managed and improved manufacturers CSI. Had sales responsibility for the chauffeur division.

National Corporate Sales, Account Management, Dealer Fleet & Retail Aftersales Management, Group Project Management, Fleet Aftersales Account Management.Prospecting for new fleet sales and aftersales business. Managed Group Corporate Department with 3 staff and 15 Corporate Managers based at dealerships, responsible for profit and loss, 30% increase in sales. Stood in for Service/Aftersales Managers during absences. Managed Corporate Sales department for Jaguar and Landrover franchises with 4 staff, responsible for profit and loss, focused on fleet and local business. regular reviews with then 83 dealerships covering aftersales performance, profit and loss, financial targets. Rolled out various promotions incresing profit. Developed new and used car sales opportunities with employees at Jardine Lloyd Thompson (sister company) through their Intranet.

SMR Supplier Development & Management, Accident Repair Network Development, Quality Improvement Programmes, Technical Support.