Stephen Dymond Email & Phone Number

• Responsible for the management of the British Standard BS10125:2022 requirements and manufacturer approvals. Ensuring compliance across the group of 5 Accident Repair Centres in London and the South East. Also ensuring.
• Managing 13 manufacturer approvals
• Managing Employee training (qualifications & manufacturer courses)
• Managing Equipment & Tool maintenance and calibration
• GDPR Group Champion
• Work provider contracts and audits

Manage a network of approved Accident Repair Bodyshops providing contracted level of service to key clients and ensuring adequate area coverage. Carrying out detailed annual audits, including compliance, health & safety, maintaining audit reports and compiling detailed information regarding new repairers prior to contracts. Managing and working with.

Responsible for managing and developing 230 independent garages out of a network of 400. Providing sustainable service, maintenance and repair (SMR) work on cars and light commercial vehicles. Expanded network by recruitment selected and identified by auditing. High customer service maintained by monitoring, structured coaching and training. Network.

Dispute Resolution, Project Management, Dealer Service & Profit Management, Aftersales Process Development & Management, Group Aftersales CSI and KPI Management.Head up a project to develop a new centralised new vehicle pre delivery inspection (PDI) centre. Responsible for setting up all aspects of the centre with all the facilities of a main dealer.

National Corporate Sales, Account Management, Dealer Fleet & Retail Aftersales Management, Group Project Management, Fleet Aftersales Account Management.Prospecting for new fleet sales and aftersales business. Managed Group Corporate Department with 3 staff and 15 Corporate Managers based at dealerships, responsible for profit and loss, 30% increase in.

SMR Supplier Development & Management, Accident Repair Network Development, Quality Improvement Programmes, Technical Support.