Created an interactive customer contact model that measures the marketing team’s customer interactions and enhances their prioritization framework. In my second summer, I helped integrate this into a Customer Relationship Management app within Power BI. This new tool provides a platform for the Marketing team to effectively & efficiently gather contract & customer data and to then manage their customer relationshipsDesigned and built customer profiles that serve as “at a glance” documents that equip leadership for customer meetingsCreated the KPI models for 2024 and 2025, by which the marketing team will be evaluated. These models utilize a risk analysis of customer contracts and revenue data to set goals for the upcoming yearDeveloped an analytical model to aid in the venue selection process for major offsite meetings and presented this tool to top management. This is now a key aspect of the venue decision-making process.Helped create a slide deck for reengaging with regional public service commissions. Developed the content to tell the story of BHE and how we can responsibly meet the growing energy demand in each state.

Working under the CFO filling and analyzing reports and accounting for the daily financial transactions

Field calls and organize customers for daily operations, sell merchandise and serve as POS for the course

Assisted project managers with the demolition, construction, and restoration of properties in the Richmond area.Learned under the owner the business of buying, renovating, renting, and selling properties.