Stephen Eddy

Stephen Eddy Email and Phone Number

Director - Billing Operations @ AT&T
McKinney, TX, US
Stephen Eddy's Location
McKinney, Texas, United States, United States
Stephen Eddy's Contact Details
About Stephen Eddy

IT Experience Summary: Application Environments:

Stephen Eddy's Current Company Details
AT&T

At&T

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Director - Billing Operations
McKinney, TX, US
Stephen Eddy Work Experience Details
  • At&T
    Director - Billing Operations
    At&T
    Mckinney, Tx, Us
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  • At&T
    Director - Billing Operations
    At&T Nov 2008 - Present
    Richardson, Texas
    - Responsible for bill quality management of internal and vendor billing applications- Responsible for billing revenue assurance - Automated Bill Automation application design and development- End to end responsibility for the design, vendor selection, installation and conversion of internal Tax Exemption certificate management systems to a single consolidated platform.- Management responsibility for an organization of 205 management and non-management employees.- Project management, application development and application support for Revenue Assurance application.- Business interface for management of daily issues and new project development for the Revenue Assurance application.- Management responsibility for technical first level support teams for billing, customer service, usage processing, and accounts receivable functions related to the Telegence application
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  • At&T
    Director - It
    At&T Jun 2002 - Nov 2008
    Richardson, Tx
    - Creation of an Automated Bill Audit (ABA) tool from conception to production. Automation provides the ability for a statistically valid random sample of accounts to be audited for each Mobility bill cycle. Automation extends the Mobility bill audit to encompass the validation of all billing outputs for My ATT, Bill Print and Customer Service bill views. Automation allows for expanded audits with a target focus on working true billing issues verse attempting to manually identify billing issues. - Bill and revenue audit responsibilities for the Mobility Telegence billing application.- Project management, application development and application support for Revenue Assurance application.- Business interface for management of daily issues and new project development for the Revenue Assurance application.- Program and project management responsibility for the Wireless Combined bill functionality and Retail sales application affiliate sales interfaces.- Management responsibility for technical first level support teams for billing, customer service, usage processing, and accounts receivable functions related to the Telegence application- Primary interface for all WLNP processing related issues.- Automated tracking of billing usage processing flows which allowed for the online monitoring of usage processing, usage errors and roaming usage.
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  • At&T
    Director - It (Sbc Communications)
    At&T Feb 1999 - Jun 2002
    Richardson, Texas
    - Project management, application development and application support responsibilities for Point of Sale, Warehouse Fulfillment, Fraud Management, and Data Warehouse applications.- Project management, application development, testing, training and application support responsibilities for the Telegence Long Distance application.- Business interface for management of all daily issues and new project development.- Vendor management of 3rd party software development organizations for the supported applications.- Annual capital and expense budget development for all support areas including business case development for requested funding increases.
  • At&T
    Director - It (Cellular One)
    At&T Sep 1995 - Feb 1999
    Greenbelt, Maryland
    - Senior Management role participating in all major business decisions and meetings, related to marketing, sales, customer service and network for the market.- Market IT support responsibilities for telecommunications, IT data network, desktop support, IVR systems, remote application access, help desk support and HQ centralized application interfaces.- Contract negotiation for all products and services related to defined areas of responsibility.- Combined capital and expense budget responsibility for $8M dollars.- Strategic planning and project management for all market IT infrastructure and application requirements.- Received CellularOne President's Award for Outstanding Contribution.
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  • At&T
    Associate Director - Information Technoloby
    At&T Jan 1983 - Sep 1995

Stephen Eddy Skills

Networking Project Management Program Management Telecommunications Data Warehousing Software Development Testing Sdlc Vendor Management Unix Wireless Business Analysis Requirements Analysis Customer Service Systems Data Center Mobile Devices Integration Telecommunications Billing

Stephen Eddy Education Details

Frequently Asked Questions about Stephen Eddy

What company does Stephen Eddy work for?

Stephen Eddy works for At&t

What is Stephen Eddy's role at the current company?

Stephen Eddy's current role is Director - Billing Operations.

What is Stephen Eddy's email address?

Stephen Eddy's email address is st****@****lar.net

What is Stephen Eddy's direct phone number?

Stephen Eddy's direct phone number is +141549*****

What schools did Stephen Eddy attend?

Stephen Eddy attended Illinois State University, Coe College.

What are some of Stephen Eddy's interests?

Stephen Eddy has interest in Golf, Racquetball.

What skills is Stephen Eddy known for?

Stephen Eddy has skills like Networking, Project Management, Program Management, Telecommunications, Data Warehousing, Software Development, Testing, Sdlc, Vendor Management, Unix, Wireless, Business Analysis.

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