Stephen Eddy Email & Phone Number

Mckinney, Tx, Us

Richardson, Texas

- Responsible for bill quality management of internal and vendor billing applications- Responsible for billing revenue assurance - Automated Bill Automation application design and development- End to end responsibility for the design, vendor selection, installation and conversion of internal Tax Exemption certificate management systems to a single consolidated platform.- Management responsibility for an organization of 205 management and non-management employees.- Project management, application development and application support for Revenue Assurance application.- Business interface for management of daily issues and new project development for the Revenue Assurance application.- Management responsibility for technical first level support teams for billing, customer service, usage processing, and accounts receivable functions related to the Telegence application

Richardson, Tx

- Creation of an Automated Bill Audit (ABA) tool from conception to production. Automation provides the ability for a statistically valid random sample of accounts to be audited for each Mobility bill cycle. Automation extends the Mobility bill audit to encompass the validation of all billing outputs for My ATT, Bill Print and Customer Service bill views. Automation allows for expanded audits with a target focus on working true billing issues verse attempting to manually identify billing issues. - Bill and revenue audit responsibilities for the Mobility Telegence billing application.- Project management, application development and application support for Revenue Assurance application.- Business interface for management of daily issues and new project development for the Revenue Assurance application.- Program and project management responsibility for the Wireless Combined bill functionality and Retail sales application affiliate sales interfaces.- Management responsibility for technical first level support teams for billing, customer service, usage processing, and accounts receivable functions related to the Telegence application- Primary interface for all WLNP processing related issues.- Automated tracking of billing usage processing flows which allowed for the online monitoring of usage processing, usage errors and roaming usage.

Richardson, Texas

- Project management, application development and application support responsibilities for Point of Sale, Warehouse Fulfillment, Fraud Management, and Data Warehouse applications.- Project management, application development, testing, training and application support responsibilities for the Telegence Long Distance application.- Business interface for management of all daily issues and new project development.- Vendor management of 3rd party software development organizations for the supported applications.- Annual capital and expense budget development for all support areas including business case development for requested funding increases.

Greenbelt, Maryland

- Senior Management role participating in all major business decisions and meetings, related to marketing, sales, customer service and network for the market.- Market IT support responsibilities for telecommunications, IT data network, desktop support, IVR systems, remote application access, help desk support and HQ centralized application interfaces.- Contract negotiation for all products and services related to defined areas of responsibility.- Combined capital and expense budget responsibility for $8M dollars.- Strategic planning and project management for all market IT infrastructure and application requirements.- Received CellularOne President's Award for Outstanding Contribution.

B.S., Computer Science

B.A., Business Administration