Stephen Edison
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Stephen Edison Email & Phone Number

CCS Quality Assurance-Digital Transaction Monitoring and Quality Team at Victoria’s Secret & Co.
Location: Bengaluru, Karnataka, India 5 work roles 2 schools
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✓ Verified Jul 2026 3 data sources Profile completeness 100%

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Current company
Victoria’s Secret & Co.
Role
CCS Quality Assurance-Digital Transaction Monitoring and Quality Team
Location
Bengaluru, Karnataka, India
Company size
27703 employees

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Stephen Edison is listed as CCS Quality Assurance-Digital Transaction Monitoring and Quality Team at Victoria’s Secret & Co., a with 27703 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Stephen Edison.

Stephen Edison previously worked as Associate Digital Cordinator at Victoria’S Secret & Co. and Risk Ops Analyst at Fi. Stephen Edison holds Bachelor Of Engineering - Be, Mechanical Engineering from Visvesvaraya Technological University.

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Victoria’s Secret & Co.

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Profile bio

About Stephen Edison

Worked as an Operations Executive in User Experience for Dunzo Digital PVT. for almost 3 years.Started working as an Operator in the initial start up phase of the organization where we used to handle chats, calls and sending out emails to the user.Worked as the POC (Point of contact) for two new cities which started operating post the funding from Google.Worked as the POC for new employees and trained them on the work process.Was incharge of maintaining a surge in the cities where we were operational.Worked on the metrics of operators and provided POA (Point of Action) to the mangers

Listed skills include Operations Specialist, Microsoft Office, Contact Centers, Spreadsheets, and 12 others.

Current workplace

Stephen Edison's current company

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Victoria’s Secret & Co.
Victoria’S Secret & Co.
CCS Quality Assurance-Digital Transaction Monitoring and Quality Team
Bengaluru, KA, IN
Website
victoriassecret.com
Employees
27703
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5 roles

Stephen Edison work experience

A career timeline built from the work history available for this profile.

Risk Ops Analyst

Fi

Bengaluru, Karnataka, India

April 2022-Moved to the Operations Team-Created the SOP for a process anddefined the parameters to measure the metrics for the CX agents. Regularly audittheir calls and provide regular feedback to the agents.Drove process improvement meetings with the team leads of the vendor CX team onthe process enhancements and productivity of agents.August 2022 - Started working on 2 new projects for the company. Created RelevantSOP for the process/decision tree. Had regular conversations with the relevantstakeholder on any blocker to the functioning of the process and help obtain thesolutions.Also, proposed an automation idea for the project which reduced almost 75% of thethe workload for the process

Apr 2022 - Mar 2023

Customer Experience

Fi

Bengaluru, Karnataka, India

I started working as a Chat support agent for the organization as it was still in theinitial stages of setting up the application and helped create the templates requiredfor the chat team. Also was the POC(Point of Contact) for the chat team as I was apart of the In-house CX teamAugust 2021-Moved to the email support team and trained the agents of the CXvendor team with regards to the email support and created templates for the same.January 2022- Moved to the Social media team and provided resolution for socialmedia escalation. Also, trained the agents of the CX vendor team with regard tosocial media responses

Feb 2021 - Mar 2022

Operations Associate

Dunzo

Started working as an Operator in the initial start-up phase of the organizationwhere we used to handle chats, calls, and sending out emails to the user.Worked as the POC (Point of contact) for two new cities which started operatingpost the funding from Google.Worked as the POC for new employees and trained them on the work process.I was in charge of maintaining a surge in the cities where we were operational.Worked on the metrics of operators and provided POA (Point of Action) to themanagers.

May 2018 - Feb 2021
Team & coworkers

Colleagues at Victoria’s Secret & Co.

Other employees you can reach at victoriassecret.com. View company contacts for 27703 employees →

PW Paris Woods Paris Woods Colleague at Victoria’S Secret & Co.Calumet City, Illinois, United States View → AG Andrew Georgi Andrew Georgi Colleague at Victoria’S Secret & Co.Greater Orlando, United States View → KS Kensy Solo Kensy Solo Colleague at Victoria’S Secret & Co.San Juan, Puerto Rico View → AS Apisra Seekon Apisra Seekon Colleague at Victoria’S Secret & Co.Bangkok, Bangkok City, Thailand View → IH Iva Hobbs Iva Hobbs Colleague at Victoria’S Secret & Co.Hattiesburg, Mississippi, United States View → RZ Roman Zhadko Roman Zhadko Colleague at Victoria’S Secret & Co.Zaporizhzhya, Ukraine View → BB Beth Barrett York Beth Barrett York Colleague at Victoria’S Secret & Co.Alexandria, Kentucky, United States View → KL Katie Law Katie Law Colleague at Victoria’S Secret & Co.Dothan, Alabama, United States View → MS Maridith Smith Maridith Smith Colleague at Victoria’S Secret & Co.Delaware, Ohio, United States View → KL Katherine Lasecki Katherine Lasecki Colleague at Victoria’S Secret & Co.Tampa, Florida, United States View →
2 education records

Stephen Edison education

FAQ

Frequently asked questions about Stephen Edison

Quick answers generated from the profile data available on this page.

What company does Stephen Edison work for?

Stephen Edison works for Victoria’s Secret & Co..

What is Stephen Edison's role at Victoria’s Secret & Co.?

Stephen Edison is listed as CCS Quality Assurance-Digital Transaction Monitoring and Quality Team at Victoria’s Secret & Co..

Where is Stephen Edison based?

Stephen Edison is based in Bengaluru, Karnataka, India while working with Victoria’s Secret & Co..

What companies has Stephen Edison worked for?

Stephen Edison has worked for Victoria’S Secret & Co., Fi, and Dunzo.

Who are Stephen Edison's colleagues at Victoria’s Secret & Co.?

Stephen Edison's colleagues at Victoria’s Secret & Co. include Paris Woods, Andrew Georgi, Kensy Solo, Apisra Seekon, and Iva Hobbs.

How can I contact Stephen Edison?

You can use AeroLeads to view verified contact signals for Stephen Edison at Victoria’s Secret & Co., including work email, phone, and LinkedIn data when available.

What schools did Stephen Edison attend?

Stephen Edison holds Bachelor Of Engineering - Be, Mechanical Engineering from Visvesvaraya Technological University.

What skills is Stephen Edison known for?

Stephen Edison is listed with skills including Operations Specialist, Microsoft Office, Contact Centers, Spreadsheets, Communication, Microsoft Excel, Email, and Skilled Multi Tasker.

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