Stephen Essel Email & Phone Number

Qatar

Doha, Qatar

*Duties and Responsibilities:*1. Maintain a secure and safe environment for guests, employees, and hotel assets.2. Patrol designated areas, monitor CCTV cameras, and respond to alarms.3. Control access to the hotel, screening visitors and ensuring compliance with security protocols.4. Conduct regular checks of guest rooms, public areas, and back-of-house areas.5. Respond to emergency situations, providing assistance and support as needed.6. Collaborate with law enforcement and emergency services as required.7. Enforce hotel policies and procedures.8. Provide exceptional customer service, assisting guests with inquiries and concerns.9. Maintain accurate records of incidents, security breaches, and daily activities.10. Participate in training exercises and drills to ensure readiness.11. Ensure discreet and professional security presence.12. Protect high-profile guest and VIPs 13. Secure sensitive places such as presidential suites14. Coordinate with event planners to ensure secure events.5. Collaborate with the concierge and front desk to address guest concerns.

Ghana

Protection of Property and Business

Sekondi-Takoradi, Western Region, Ghana

*Major Successes:*1. Prevented a potential theft incident by identifying and apprehending a suspicious individual attempting to enter the premises.2. Successfully responded to a medical emergency, providing first aid and ensuring the individual received timely medical attention.3. Collaborated with law enforcement to resolve a disturbance on-site, maintaining a safe environment for clients and colleagues.4. Consistently received positive feedback from clients and supervisors for exceptional customer service and professionalism.*Key Duties:*1. Conducted regular patrols of designated areas to prevent and detect security breaches.2. Monitored CCTV cameras and alarm systems to identify potential threats.3. Controlled access to premises, screening visitors and ensuring compliance with security protocols.4. Responded to emergency situations, providing assistance and support as needed.5. Collaborated with colleagues to ensure seamless security coverage.6. Provided exceptional customer service to clients and visitors.*Highlight Projects:*1. *Security Enhancement Project*: Collaborated with the security team to implement enhanced security measures, including upgraded CCTV cameras and access control systems.2. *Emergency Response Training*: Participated in regular training exercises to ensure readiness in responding to medical emergencies, fires, and other critical incidents.3. *Client Event Support*: Provided security support for high-profile events, ensuring the safety and security of VIP guests.*Skills Demonstrated:*1. Vigilance and attention to detail2. Effective communication and interpersonal skills3. Ability to work independently and as part of a team4. Crisis management and emergency response5. Adaptability and flexibility in dynamic environments6. Strong analytical and problem-solving skills7. Commitment to exceptional customer service*Certifications/Awards:*1. CPR/First Aid Certification2. Security Guard Award of Excellence (2020)

Ghana

_Major Successes:_1. Built strong relationships with local residents, fostering trust and cooperation between law enforcement and the community.2. Assisted in reducing crime rates by 25% through proactive community engagement and intelligence gathering.3. Successfully mediated disputes between neighbors, resolving conflicts peacefully.4. Collaborated with police officers to identify and address community concerns.5. Developed and implemented community outreach programs, enhancing police visibility and accessibility._Key Duties:_1. Patrolled designated neighborhoods, engaging with residents and identifying potential issues.2. Provided support to police officers during calls, ensuring community safety.3. Conducted community outreach and education programs.4. Gathered and reported intelligence on potential crime trends.5. Assisted with crime prevention initiatives.*Highlight Projects*1. _Neighborhood Watch Program_(Volunteer) : Established and led a neighborhood watch program, empowering residents to take ownership of community safety.2. _Youth Mentorship Initiative_: Developed and implemented a mentorship program for at-risk youth, promoting positive relationships with law enforcement.3. _Community Event Support_: Provided security and support for community events, fostering a safe and welcoming environment.4. _Community Engagement Forum_: Organized and facilitated community forums, addressing resident concerns and promoting police transparency._Skills Demonstrated:_1. Community engagement and outreach2. Conflict resolution and mediation3. Communication and interpersonal skills4. Problem-solving and analytical thinking5. Collaboration and teamwork6. Cultural competence and diversity awareness7. Adaptability and flexibility_Certifications/Awards:_1. Certified Community Police Assistant (CCPA)2. Crisis Intervention Training (CIT)3. Community Service Award (2018)