Stephen Flaherty Email & Phone Number

Boston

As the Administrative Director for Gastrointestinal Oncology at Dana-Farber I am engaged in the following:Strategic Planning and Implementation• Work with Disease Center Clinical and Research leadership to develop and implement strategic plans and goals• Communicate with Disease Center faculty and staff regarding Institute-wide strategic initiatives and policies• Oversee new program development and executionFinancial Management• Prepare and monitor operating budgets and identify and address budget variances• Assess productivity reports and calculate provider bonuses• Manage and provide oversight of expenses• Manage and track outpatient sessions, cFTE and med fees for 24 MD and 10 APP faculty • Oversee contracts with external entities, grants, clinical trials and discretionary/gift accounts as needed.Clinical Operations• Establish, implement and monitor processes and procedures for patient access and satisfaction to ensure excellence.• Oversee staffing, manage the back office and new patient scheduling operations while maximizing room utilization and facilitating BWH provider templates• Monitor a variety of clinical metrics/reports to ensure efficiency and compliance with policies and programs• Comply with and disseminate information on clinician performance, including monthly RVU reports, regular Meaningful Use reports, and monthly provider score cardsTroubleshooting/Process Improvement• Serve as primary point of contact in resolving any staff and care delivery problems within the Center and through communication directly with patients and families• Participate on Quality and Process Improvement project teamsHuman Resource Management• Recruit and train administrative staff providing career development opportunities• Address performance issues with Human Resource assistance, when needed• Coordinate faculty offer/retention packages, provider training, and credentialing• 12 direct reports;; 35 indirect reports/ administrative

London, United Kingdom

- Lead on company strategy for a prototype data platform build. Bespoke system for clinical and patient reported outcomes data capture within a pilot group of hospitals, focusing on front line data capture, secure data storage and modelling as well as data reporting endpoints for varied stakeholders (clinician, secondary use organizations, Ministry of Health).- Lead efforts to research, identify and coordinate healthcare and technology experts and vendors from around the globe. - Drafting and distribution of request for information; vendor primary contact; drafting and analysis of data value chain and data platform overviews. - Advisory role on new business development opportunities.- Lead on education and codification related to data platform, outcomes data, risk adjustment, healthcare information capture/ storage/ use and visualization for international training and education efforts.

Greater Boston Area

Director of Standardization and Benchmarking:- Direct ICHOM’s standard set work stream including working group membership, funding and work product design. Manager staffing resources both internal and external to ICHOM.- Direct ICHOM's benchmarking work with strategic partners and health information technology firms globally. Create and design program goals including data analysis plans, risk adjustment, publications and visual outputs.- Manage harmonization of existing ICHOM standard set variables and future processes.- Oversight on US based patient reported outcome measurement work in multiple stakeholder regions with payers and providers. - Grant preparation and management of all methodology relater to measure development PRO-PMs. - Support implementation sites globally through on site guidance, workshops or remote efforts. Focus areas of data capture, data analysis, data use in clinical practice, risk adjustment and measurement comparison.http://www.ichom.org/ichom-team/

- Organize all aspects of quality improvement data collection and reporting. Design and maintenance of data submission portal, automated report generators, and multiple dashboard outputs as well as consensus building on display metrics for both external (CMS/ DPH) and internal use. Data includes all hospital departments and disease centers with information for accreditation, clinical improvement, patient safety, quality improvement and other hospital operations.- Interact frequently with senior leaders, staff, and other clinical staff to facilitate discussions with these stakeholders regarding existing data, reports, and analyses and assesses unmet needs and potential system enhancements.- Manage the organization, review and submission of core measure, PCHQR, MIPS and other federal and state data submissions for compliance with existing and prospective mandates. - Represent the Institute through group work, project design, and consensus building within national collaboratives including the Alliance of Dedicated Cancer Centers (ADCC) as Project Manager for EPIC 26 PRO implementation, the Comprehensive Cancer Center Consortium for Quality Improvement (C4QI) as elected chair from May 2016 through May 2018, PPS-Exempt Cancer Hospitals Quality Reporting Program (PCHQR) Cancer Hospital Workgroup (CHW), and the National Quality Forum. - Manage patient satisfaction survey efforts including survey design, sub group design and sampling selection as well as results analysis/ benchmarking and dissemination. All state and federally required CAHPS and experience outputs are managed and organized as an extension of this work.

- Manage and organize 8 regional quality collaboratives across the state, coordinating with medical and C-suite leadership on topics of clinical quality, infection control, electronic medical record sharing, and patient safety at 79 hospitals.- Organize submission of CORE measures for 26 Ohio hospitals to the Joint Commission. As a vendor for data submission facilitate training and updates for hospital personnel with current Joint Commission and CMS standards. - Conduct education on and created a submission system for submission of all Ohio Hospitals (207) quality data to the Ohio Department of Health. Act as a hospital representative and serve as a member of the Data Expert Group for hospitals to the department of health regarding transparency reporting. - Engineer, produce, and analyze data reports on a quarterly basis for the largest Clostridium Difficile assessment and improvement project in the United States. Decreasing hospital acquired C. Diff cases overall statewide in both pediatric and adult units, for the 63 hospitals involved..

- Managed research and survey assistants for various projects. - Organized, updated, and maintained continuing IRB approval process and grants. - Conducted extensive organization and research on: needs assessment survey and Health Fair organization in the Boston Haitian community, development and introduction of cancer screening messages and interventions through faith based organizations in the Latino community, and tobacco cessation messages through TEAMSTERS union Health and Welfare affiliates.

Consulted on Focus Group organization, preparation, administering, and analysis. Looking at the Knowledge, Attitudes, and Behaviors that college men have regarding STIs and particularly HPV and the HPV vaccine.

Controlled onsite baseline survey administration, health education intervention, focus group recruitment and administration, and follow up survey work on prostate cancer, general health and smoking cessation projects.

Program for Integrated medicine in the department of Physical Medicine and Rehabilitation. Conducted meta analysis, paper preparation, statistical analysis, qualitative review, and some aspects of the hiring and management of some researchers. Focused primarily on the effect of blinding in RCTs.

Graduated with my MPH, focus on leadership and a CAGS in Global Health.

Developed a white paper dealing with the training practices, limitations, and future growth directions for birth attendants in developing countries.

Doctoral, Healthcare Administration

Mph, Public Health Leadership

Activities and Societies: Student Government Representative (Spring 2008-Spring 2009): elected representative for Public Health Leadership.

Public Health

Class and Field work on Global Development and HIV in Kenya.

Bsc, Biochemistry

Activities and Societies: Rugby, Student Government, Orientation Committee, Union College Ambassadors, Sigma Xi scientific research honor.