Accomplished IT professional, Stephen, brings over four years of dedicated service in the IT industry, complemented by a distinguished 20-year tenure in delivering superior customer service to VIP clientele. Proficient in hands-on technical support, Stephen excels in the repair of computer hardware, mobile devices, and the resolution of multifaceted technical issues. Noteworthy accomplishments include deploying devices with precision using the Microsoft Deployment Toolkit and adeptly managing software through SCCM (System Center Configuration Manager). Stephen possesses an unwavering passion for technology, underscored by a proven history of seamless collaboration with ticketing systems, adept Active Directory troubleshooting, proficiency in Windows 11 and Mac iOS, a nuanced understanding of networking concepts, and adherence to ITIL and ITSM best practices. Renowned for maintaining the highest levels of customer service, Stephen consistently exceeds expectations by going above and beyond to timely resolve issues for end users.