Hello, I'm Stephen Forde, an accomplished professional with years of experience in technical roles. I pursued education, earning a degree in 2001 and an MSc in Business Computing from Limerick Institute of Technology in 2003.My expertise culminated at Dell Technologies, where I served as a Computer Analyst. There, I specialized in configuring complex solutions using in-house IT systems, earning certifications in Business Process Improvement (BPI) and Project Management Professional (PMP) from PMI org. My responsibilities included data analysis, process enhancement, and software implementation, all executed with precision and efficiency.Known for my adeptness in conflict resolution, software troubleshooting, and creative problem-solving, I excel in dynamic environments.Currently seeking opportunities in front-end development. I'm poised to make significant contributions to any team's objectives.#ExperiencedProfessional #TechnicalExpertise #ProblemSolver #OpenToConnections
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Graduate StudentFreecodecampLimerick, Lk, Ie
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Customer Service RepresentativeCapita Sep 2024 - PresentLimerick, County Limerick, Ireland -
Graduate StudentFreecodecamp Jun 2024 - PresentLimerick, County Limerick, Ireland
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Parttime Full Stack DevelopmentMate Academy Mar 2023 - Jan 2024Remote -
Customer Service RepresentativeZazzle Nov 2022 - Jan 2023Cork, County Cork, IrelandSeasonal customer support roleSupporting customers on their online orders for personalised goods.Supporting customers how use site and ordering customising products and troubleshooting issues. High customer success resolution rateResolve queries in timely mannerCustomer Satisfaction and customer experience is essential.Use online tools in assisting and applicationsI'm some way comfortable solving analytical problem solving -
Lead Data Validation SpecialistDell Technologies Apr 2001 - Apr 2014Limerick, County Limerick, IrelandUsed In-house IT systems to write rules and restrictions on configurationsSupported tech sales reps configure complex solutions customer support key. Technical support was given when requiredData Analysis RequiredComfortable with implementing office software.Implemented restrictions on certain types of hardware and way they actResolved illegal configurations in timely mannerProblem Solving requiredProcess Improvement is important to achieve which i did.Used online tools in dell such as Incite. An online configurator packagesUsed offline tools such as gedis to create new restrictionsWorked with prem pages online team in evening to make sure all products live correctly Won awards for lowest illegal rates in dept on orders for servers and storage -
Machine OperatorCabletron Systems Apr 1995 - Apr 1996Limerick, County Limerick, IrelandInserting Components into mother boardFollowing blue print for board layout -
Customer Service SpecialistGe Insurance For Life Aug 1994 - Mar 1995Shannon, County Clare, Irelandholiday insurance cover.cust support and experience were criticalTravel insurance expertCustomer Services RepresentativeCRM Tool appliedData Entry involvedCust Support on queries regarding different polices and cover
Stephen Forde Skills
Stephen Forde Education Details
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Full Stack Development
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Business Computing
Frequently Asked Questions about Stephen Forde
What company does Stephen Forde work for?
Stephen Forde works for Freecodecamp
What is Stephen Forde's role at the current company?
Stephen Forde's current role is Graduate Student.
What schools did Stephen Forde attend?
Stephen Forde attended Freecodecamp, Limerick Institute Of Technology.
What skills is Stephen Forde known for?
Stephen Forde has skills like Leadership, Customer Experience, Six Sigma, Help Desk Support, Public Speaking, Machine Operation, Software Support, Root Cause Analysis, Software Installation, Data Analysis, Organization Skills, Customer Satisfaction.
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Stephen Forde
Team Lead - Project Management | Conflict Resolution And Mediation | Performance Management | Coaching And Mentoring | Decision-Making And Problem-Solving | Communication And Collaboration Available For OpportunitiesCounty Dublin, Ireland -
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