Successfully gained promotion from Social Media Analyst to Subject Matter Expert for leading social-media platform. Responsible for team-reviewing, user reports, trend analysis, and flagging content in violation of client’s terms of service. Strong provider of coaching to fellow team-members. Extensive knowledge and understanding of clients complex and organic range of policies and guidelines. Strong awareness of international cultural/social environment, particularly within… Show more Successfully gained promotion from Social Media Analyst to Subject Matter Expert for leading social-media platform. Responsible for team-reviewing, user reports, trend analysis, and flagging content in violation of client’s terms of service. Strong provider of coaching to fellow team-members. Extensive knowledge and understanding of clients complex and organic range of policies and guidelines. Strong awareness of international cultural/social environment, particularly within UK/Ireland sectors. Excellent ability to communicate in a dynamic environment throughout all management levels. Proactive in implementing improvements to workflow while generating solutions to increase team-productivity. Show less

· Assisted our community and helped resolve inquiries empathetically, accurately and on time· Responded to user inquiries with high quality, speed, empathy and accuracy · Used market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users · Became and remain knowledgeable about client’s products and community standards · Made well balanced decisions and personally… Show more · Assisted our community and helped resolve inquiries empathetically, accurately and on time· Responded to user inquiries with high quality, speed, empathy and accuracy · Used market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users · Became and remain knowledgeable about client’s products and community standards · Made well balanced decisions and personally driven to be an effective advocate for our community · Displayed a strong commitment to doing what’s right for our community in supporting the client’s mission · Investigated and resolved issues that are reported on clients site such as requests for account support and reports of potentially abusive content · Gathered, analyzed and utilized relevant data to develop ways to improve the overall user experience on the site · Enforced Client’s Terms of Use by carefully monitoring reports of abuse on the site · Reviewed the reported content within agreed turnaround times and standards of quality · Identified inefficiencies in workflows and suggested solutions · Recognized trends and patterns, and escalated issues outside the company policy to the global team Show less