26 years of technology experience across multiple industries; FMCG, Fintech, MSP, aviation and SAAS. A certified IT Service Management professional that is process driven and responsible for building technology teams, strategic contribution and ITSM best practices.Strong leadership capabilities, including responsibilities for large teams with segregated functions across third-party, remote, and offshore offerings.13 years in IT leadership whilst fostering close vendor partnerships and stakeholder liaison. Bringing a straightforward communication style at end-user or C-Suite level.ITIL® Practitioner Continual Service Improvement,ITIL® IT Service Management, FoundationMicrosoft Certified Professional, Microsoft Certified Desktop Support Technician, Microsoft Technology Associate Windows Server® Administration.MCP, MCDST, MTA, ITIL.