Field Technician
CurrentQuickly addressed and resolve incoming Customer issues and concerns with a positive problem-solving attitude as well as assisted in maintaining internal and external knowledge-base regarding product & service functionality, and known issues.Resolved routine Trouble Tickets, including but not limited to hardware issues and software issues.Performed additional duties such as data analysis, project management, reporting as well as assisted in continuous improvement effort, and any business processes that helped the company achieve its corporate objectives.