Stephen Gerber Email & Phone Number

Duluth, Mn, Us

Duluth, Mn, Us

Duluth, Minnesota, United States

· Ensured accurate review and handling of complex enrollment, electronic enrollment, billing, and/or contract installation issues or tasks, as well as drove innovation and team efficiencies.· Assessed and verified billing information for accuracy, ensuring timely and error-free invoicing for clients.· Collaborated with cross-functional teams to streamline enrollment processes.· Resolved billing discrepancies by conducting research, communicating with insurance providers, and implementing corrective actions.· Assisted with the creation of comprehensive training programs to educate staff on billing procedures and enrollment guidelines, resulting in improved accuracy and efficiency.· Completed monthly audit samples and lead yearly audit reviews.

Duluth, Minnesota, United States

· Coordinated with multiple customers for the setup and test of electronic eligibility files.· Analyzed incoming files to identify data integrity and syntax errors while working with internal and external contacts to provide a positive experience for clients.· Processed one-time file loads as provided by business partners.· Reviewed EDI process with peers and develop new strategies with business partners to maximize customer engagement and satisfaction.

· Maintained customer eligibility within multiple enrollment platforms.· Acted as a liaison and knowledge base for customers, business partners and processors. · Generated and sent monthly letters for members reaching the end of eligibility. · Manually updated eligibility timelines for members per billing associates, electronic analysts, and group contract installers. · Researched group demographic billing files for anomalies. · Wrote and updated macro files as needed for large group updates and to reduce repetitive tasks. · Worked with enrollment team to prioritize daily needs and respond to changes in inventory. · Provided complete on-the-job training for new enrollment coworkers and global partners.

Duluth, Mn

· Maintained print queues for multiple departments locally and remotely.· Sorted and delivered incoming mail and packages. · Folded and metered outgoing mail requests, and arranged for daily pickups. · Assisted with the labeling of outgoing UPS packages. · Generated monthly postage reports for billing.· Worked with operations team to update letter templates.

Duluth, Mn

· Specialized in live action capture of baseball games, captures on-field action and bumper shots of players and fans using live action cameras by utilizing knowledge of video recording techniques, limitations, and advantages to video scenes. · Resolved problems presented by exposure control, subject and camera movement, changes in subject distance during filming, and related variables. · Receives directives from producer or director over headset. · Sets up camera mounts and maintain or repair equipment and accessories as necessary.

Tofte, Mn

· Ensured proper maintenance and aesthetic upkeep of property and grounds.· Acted as a liaison between condo owners and guests; answering incoming phone calls and emails.

Duluth, Minnesota Area

· Managed purchase orders for a small internet retailer. · Boxed orders and coordinate shipment to customers. · Communicated with manufacturers and distributors for reordering products. · Marketed products through search engine optimization. · Maintained web-hosted database of products.