Stephen Gilbert Email & Phone Number

Buckley, Gb

United Kingdom

Strategic and results-oriented Management Consultant with over 20 years of expertise in business process improvement, change management, and operational strategy. Proven history of delivering innovative, data-driven solutions that enhance business growth, operational efficiency, and competitive advantage. Adept at guiding organisations through complex transformations and optimising performance across various sectors

Colwyn Bay

Buckley, Flintshire

- Directing operations across all departments of a granite/quartz worktop supplier with a £2M turnover- Providing effective leadership to team members and leading them to sales and performance objectives- Facilitating personal development in colleagues by providing bespoke training and mentoring- Establishing sales and marketing strategies, as well as targets and KPIs- Conducting supplier management and various people management activities such as resource planning- Implementing a customer-focused workplace culture in order to optimise the customer experience- Acquiring new customers and consistently achieving financial, sales and operational budget targets- Ensuring stringent compliance with requirements such as health & safety standards- Maintaining robust channels of communication between internal personnel and departments in order to improve the efficiency of tasks- Managing commercial sales relationships and leading commercial contract activities Key Achievements - Drove a significant increase in sales by acquiring new customers, forging new relationships and identifying emerging business opportunities- Revised the company’s trading terms and conditions, leading to reduced number of overdue debtors- Implemented a new health & safety programme in line with CHAS membership that covers all aspects of health & safety- Improved cost control by introducing a new stock control system that highlighted specific usage of material on the shop floor against quotation usage- Reduced a high volume of remedial work that wasn’t being completed for a highly-valued customer

Llandegla, Wrexham

- Managing all operational aspects of the business while leading 11 employees to performance objectives- Finalising high-value sales, valued between £30k and £150k, at the factory showroom and show events- Ensuring adherence to health & safety regulations to mitigate risk and provide safe working environments- Developing and effectuating marketing campaigns across various magazines and show events- Overseeing all stages of the customer journey, from product negotiations to installations- Quantifying material and labour costs, and producing quotations for customers- Completing drawings and designs using AutoCAD softwareKey Achievements - Led the complete rebranding of the business, involving the creation of new marketing material, a new company logo and branded products- Increased sales and reduced the cost of reprinting brochures on a monthly basis by introducing a bespoke marketing DVD- Played a key role in securing an exclusive kitchen display within Aga Group’s prestigious Chester branch- Implemented a CAD programme to produce high-quality drawings to attract an affluent customer base

Llandegla, Wrexham

- Generating sales by engaging with visitors to the showroom and utilising extensive product knowledge- Managing the company’s health & safety compliance, involving regular inspections- Preparing customers’ designs to full specificationKey Achievements - Delivered an annual cost saving of £12k and reduced mistakes by implementing a new product component modification process- Mitigated risk and incidents by introducing comprehensive health & safety policies and procedures- Met sales targets consistently, generating sales of between £25k and £50k in value

Wrexham

- Designing new product lines while managing the activities of three colleagues and producing prototype elevation drawings for the Development Technician- Presenting audio and visual presentations related to new product lines to the Sales Director- Costing all new product lines and closely monitoring material usage to minimise costsKey Achievements- Delivered a budget saving of over £40k per year and reduced prototypes manufactured by 60% by implementing new 3D modelling software- Introducing a new product sign-off procedure across all departments for new product lines to identify any problems prior to full production