Develop strategies and processes that deliver consistent customer satisfaction throughout all phases of the customer lifecycle to increase revenue and retention within Peek's Customer Success department.

Manage a team of Customer Success Associates on the Peek Customer Success team to build relationships, drive product adoption, and retain top Peek partners. Oversee and implement training sessions and strategic initiatives that will improve team operations and performance.

Connecting the world through experiences with the top booking software in North America. Peek is a one-stop shop to discover and book amazing experiences for both travelers and locals.

Analyze and improve organizational processes, and work to improve quality, productivity and efficiency within the Telemedicine SaaS industry providing Telehealth Solutions to Healthcare providers.

Improve the business processes for each department through analysis and collaboration to develop financial budgeting and spend for the US division of travel/tourism.

Identify key contacts with potential client companies via B2B partnerships to establish and foster relationships while growing the business by identifying new sales and business development opportunities.

Set and improve customer experiences to ensure operational efficiency while completing all aspects of company’s daily operations including inventory management, supply maintenance, quality checks, and optimizing processes to liaison with external stakeholders.

Consult and educate a portfolio of small business owners, including, but not limited to, the full ownership of the client experience through proactively recommending products and services that meet client needs regarding revenue, upsells, and overall customer satisfaction.

Brand ambassador in charge of executing digital marketing campaigns for designated clients, with involvement in the ideation, planning, implementation, measurement, and optimization process with 100+ SMB’s in the local Hartford, CT region.

Display cross-cultural communication skills while teaching English as a secondary language in Thailand

Provide administrative and customer service support to account executives, media planners, and client services managers while assisting in day to day administration of marketing, public relations, and advertising initiatives to attract potential customers and retain current clients with the agency.