Stephen Gomes Email and Phone Number

● Accountable for all facets of service, production, quality, and controls during the day to day operation. Ensures policies and procedures of the Food & Beverage department are followed. Accountable for all sales and operating transactions in compliance with procedures.● Complete performance appraisals, training, and development of Team Members at the venue. Complete all required forms and paperwork involved in these areas. Also participate in Global Action Committees to further enhance Team Member development and the Team Member experience.● Oversee both service and production staff’s schedules, ensuring that they are in accordance with the forecasted business volume and altering them as the business varies. Keep consistent track of the venues labor hours and costs to match with what is allotted.● Plans for and ensures that all Team Members, facilities, and materials are in complete readiness for daily operation. The opening and closing duties, along with identifying and reporting repair and maintenance of kitchen equipment. Remain in strict accordance with the Department of Health and Beverage Laws. Ensure adequate stock of supplies and also consistently maintain venue inventory. Manage food, beverage, and non-labor costs through proper hands on monitoring.● Monitor and coach the performance of hourly Team Members at the venue in both FOH and BOH operations. Provide effective feedback through various recognition programs or by documenting poor performance through a progressive discipline system.● Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

● Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans● Identified associate, customer, and supplier concerns, Implemented the business plan for assigned area of responsibility● Partners with training resources within network to ensure compliance and action plans for completion of training for positions within the restaurant. Manages the financial targets within the network for EC Sales, Production, Food Cost, and Profitability● Maintained quality and safety standards in assigned area of responsibility and the maintenance and installation of systems hardware and software● Modeled compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity● Monitored and managed productivity of assigned area of responsibility and supports the implementation of business solutions● Demonstrates respect for individual employees and appreciation for their efforts and contributions Builds an effective team of employees through recruiting, training, development and meaningful, timely performance feedback.

● Oversees recruiting, training, management, budget compliance, and overall operations of 12 - 24 Burger king restaurants to ensure excellent customer service, high quality foods, crew development, food safety, store cleanliness, and maximum profitability. ● Maintains communication, acts as a liaison with Burger King Operations Manager, and provides a positive focus on the network culture and values: high quality food, excellent customer service, and an inviting atmosphere in the restaurants. ● Responsible for building a strong team through hiring, training, and developing Restaurant Managers; providing clear, consistent direction, and recognizing individual and team contributions. Maintains standards and expectations in food quality, guest service, food safety, store cleanliness, and financial performance in the 12 -24 Franchisee Burger King network.● Achieves and maintains “Operational Excellence" in the Burger King; restaurants in the assigned area. Demonstrates competency in every position in the restaurant. Provides clear, consistent communications on a frequent basis with the Restaurant Managers and Franchisee. ● Demonstrates respect for individual employees and appreciation for their efforts and contributions Builds an effective team of employees through recruiting, training, development and meaningful, timely performance feedback. ● Ensures the compliance of Franchisee network policies and procedures (people, safety, assets, cash, etc.). ● Partners with training resources within network to ensure compliance and action plans for completion of training for positions within the restaurant. Manages the financial targets within the network for EC Sales, Production, Food Cost, and Profitability. ● Provides direction for action plans to achieve appropriate scores for ROR, Mystery Shop and Key 8 targets within the network.

● Performed holistic retail operations and management duties under the direction of experienced management personnel● Fostered an exceptional customer service approach through leadership, motivation and staff development● Participated in ongoing training experiences to develop expertise with management level responsibilities and train others● Analyzed data and generated Weekly Activity Reports, Business Expense Reports, and labor reports● Collaborated to set performance objectives (ECE, FQI, selling point, sales unit, labor metrics etc.); monitoring performance progress with Management ● Analyze results and trends in store business and develop action plans to improve store performance. Promote future growth by executing company strategies ● Monitor competition in all areas of the company, including fuel and inside sales● Ensure execution of the safety, security and retail operations policies and procedures● Oversee store construction projects, new expansions and store remodels. Execute new store, remodel and fuel programs● Develop new as well as build upon existing vendor partner relationships to grow sales

Quality Assurance Specialist with American Express. Assisting in the launch of the OptBlue acceptance program and Shop Small Initiative for American Express Global Merchant Services devision. Territory includes Downtown and West Central Florida/ Apopka / Clermont /Leesburg / The Villages / Eustis/ Mt Dora / Ocala and surrounding areas.Duties include:- Offer increased visibility and social media presence for clients and cardholders.- Coach new agents when and where necessary to help improve performance.- Create training tools and assist in conducting webex training webinars when needed. - Assist with team conference calls.- protecting the brand's reputation and driving brand awareness. - Educate in a face to face environment with small business decision makers I use consultative customer service and sales techniques to audit small businesses for compliance and assure awareness of new program initiatives. Efficient in territory management, productivity metrics and accountability, and CRM activity tracking. Skills used daily:• Very Organized with a high attention to detail• Ability to visit up to 40 business customers a day• Strong professional and interpersonal communications skills• The ability to meet monthly activity goals• A strong work ethic and a high level of personal integrity and professionalismSPI:2016 Winner - Top Outsourced Sales Company in America!2016 Winner - Top Field Sales Organization in America! (for the 4th consecutive year)Current Winner/Defending Champion - American Business Awards - Top Sales Company in America5 Time Inc 500/5000 Winner!

• Leadership Team representative at area meetings; to discuss and review financial reports, quality control efforts, guests satisfaction opportunities and additional innovative ideas in an effort to excel service above corporate standards • Ensure financial and other agreed targets are met in all departments• Review current practices to ascertain if they are successful and if not, devise an alternative plan of action• Make sure safety regulations are followed • Keep employees motivated and organize appropriate training • Drive restaurant productivity to increase profits; monitor production to achieve end of year corporate benchmarks• Managed daily purchase orders for various stores in the Orlando area.

• Managed all F&B day-to-day operations within budgeted guidelines; Including food sales, beverage sales, labor costs and profitability• Led F&B team by attracting, recruiting, training and appraising talented personnel• Identified customers needs and responded proactively to all of their concerns• Purchased goods, established venue targets, KPI’s, schedules, policies and procedures• Established an open two way communication environment with an emphasis in motivation and teamwork• Complied with and implemented all health and safety policies

• Oversaw third party timeshare sales personnel and managed all customer service issues relating to Universal guests • Entered all guests information into data system and processed daily sales and cash reports• Trained department personal in specified areas such as on-the-job training, use of computers and software, interpersonal skills, quality & process issues, and product knowledge• Interacted with guests on a daily basis to ensure an exceptional guests experience

• Managed all aspects of store operations• Supervised and trained other in-store team members• Updated prices and posted new signage to reflect monthly promotions• Controlled inventory; received vendor deliveries; created grocery orders and processed all purchase orders and AP/AR• Provided prompt, efficient, and courteous service to all guests and employees