Stephen Gray Email & Phone Number

Experienced Telecoms Engineer with extensive experience in Installation, Maintenance and Fault Fixing of the NEC ranges of PBX and IT solutions. Strong problems solving skills with the ability to work well under pressure and within deadlines. Experience of working with customer base in the public and private sector and ensuring all customer service level agreements are met. My role within the Customer Support department of Getronics Unified Comms primarily consists of providing Telecoms & IT support within the customer network who have purchased a NEC PBX or IT Solution. This customer network consists of public sector (Hospital, 999, Councils) and private sector (Hotel, University, Office).Key responsibilities: • Prioritising and correcting faults within service targets• Assisting customers with enquires and operational issues• Installations • Preventative maintenance for existing customers • Responsible for PC faults in Scotland• 24 hour On-call worked 2 weeks in 4 • Identify potential leads at new and existing customer sitesKey Competencies:• Able to plan and organise working day within a strict schedule• Can use existing knowledge to problem solve difficult faults• Working in a professional manner at all times to enhance company profile

Listed skills include Voip, Ip, Telecommunications, Unified Communications, and 28 others.

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  Abertay University

  Software Engineering