Stephen Green Email & Phone Number

I am a capable and experienced individual with management and administrative experience within the financial services and supermarket retail sectors. I pride myself in delivering positive outcomes for my customers and colleagues and strong business growth. I keep things straightforward, focusing on coaching and developing those within my team to meet their aspirations and goals as well as the needs of the business. I am risk focused and I understand the importance of having a robust risk plan which is easy to implement and that my team can understand. I support the teams I have run through delivering a clear operating model which is well planned and consistently delivered on a daily basis. This is built around putting customers first and giving a high standard of customer service.Key Skills Leadership and ability to guide and support colleagues to achieve business and personal goals. Excellent personal customer service focus. Competent at handling and investigating consumer complaints with empathy and compassion, ensuring a mutual resolution is reached.Analytical with the ability to interpret data in order to formulate a plan.Good knowledge of IT and quick to adapt to new systems. Confident presenting business plans and training to a group or individual. A good knowledge of FCA rules and regulations especially focused on dispute resolution.Experienced in using a range of CRM to manage customer interactions.