In my role as Assistant General Manager, I spearheaded all aspects of a 1200 sq ft. establishment that achieved sales well into seven figures yearly. I also administered operations including operating machines, inventory management, customer safety, and staff leadership.Additionally, I lead promotions such as local Restaurant Week and holiday parties to enhance the overall customer experience. I oversaw logistics and merchandising to maintain a seamless workflow. Further, I collaborated cross-functionally with the General Manager to discuss areas of improvement and facilitate sales enhancing initiatives.Highlights - Devised and deployed robust strategies to maximize sales of St. Patrick's Day, attaining $75k in revenue. - Drove team of high-performing and seasoned bartenders/servers to deliver exceptional customer service and ensure repeat/referral business.

During this tenure, I maintained prompt coordination and communication with managers to organize special events and promotions such as weekly whiskey tastings and securing new customers. I have steered promotional efforts by conducting face-to-face sessions with restaurants, groups, companies, and businesses to aquire new event orders. I also headed customer interactions on service, price, compliments, and complaints to optimize the overall experience.Highlights - Promoted interest in whiskeys, educated participants on various brands, and generated a new fan base. - Succeeded in transforming off-peak Monday into a high guest traffic day by introducing a Whiskey Society within the establishment, surging sales over 400% and becoming the most popular industry establishment in the area within seven months.

While serving here, I offered on-support to servers with specialty drink orders by preparing on-demand items. I served as the first responder for all customer interactions for concerns regarding service, food, price, compliments, and complaints in the bar/lounge area.Moreover, I implemented marketing initiatives, including promoting services through face-to-face interaction within the restaurant, while encouraging groups, companies, businesses to attain to events.Highlights - Engaged customers in positive conversations to tailor a specific dining experience, ensuring optimal customer satisfaction.

At the Farmhouse, I contributed extensively to the creation of cocktails. I have assisted in the development of policies to streamline workplace structure. I also handled all aspects of order taking and serving specialty cocktails along with farm fresh food. Further, I managed transactions with utmost accuracy while reconciling accounts at shifts end.Highlights - We succeeded in achieving the Golden Foodie Award for restaurant and bar program in 2017, by delivering exceptional product and service.

I successfully revamped a failed bar and grill into a busy restaurant. I conducted market analysis to develop a menu with the most desired items. I maximized the staff capabilities by delivering training sessions of various needs of the hour. I headed talent acquisition aspects to interviews and hire employees while terminating in line with company policy. I was able to attain a solid six-figure revenue for seven years by structuring a team focused on profit maximization.