Stephen Guillot

Stephen Guillot Email and Phone Number

IT Support Specialist with a passion for helping people with all their tech needs @ Restech Information Services
metairie, louisiana, united states
Stephen Guillot's Location
Thibodaux, Louisiana, United States, United States
Stephen Guillot's Contact Details

Stephen Guillot work email

Stephen Guillot personal email

n/a
About Stephen Guillot

I am passionate about teaching people technology and solving problems. Too many people are simply intimidated by their computers, afraid of breaking them or installing a virus. I love giving my clients the confidence to use their devices to the fullest extent, helping them get the most out of their computers or phones.I have extensive experience with Geek Squad providing excellent customer service and supporting our clients with their tech needs. My strong attention to detail and active listening allows me to better connect with my clients and truly understand what they're trying to accomplish. One of my strengths is having the patience to teach people how to use computers, therefore positioning myself to be the person they want to seek help from in the future.Since working in the corporate IT space, I've learned to work extensively with all Microsoft products including working with Sharepoint sites and troubleshooting problems in Exchange. I've gotten to work with a wide range of businesses learning their systems and helping their employees, from Orthopedic surgeons to CPAs and Banks. No problem is too small for to humor nor too big to scare me from trying to solve.You never stop learning, in tech and in life. I'm always seeking to improve myself, and enable others to be their best selves and grow with their technology.

Stephen Guillot's Current Company Details
Restech Information Services

Restech Information Services

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IT Support Specialist with a passion for helping people with all their tech needs
metairie, louisiana, united states
Website:
restech.net
Employees:
22
Stephen Guillot Work Experience Details
  • Restech Information Services
    Support Desk Coordinator
    Restech Information Services Mar 2024 - Present
  • Restech Information Services
    It Support Center Specialist
    Restech Information Services Sep 2022 - Mar 2024
    Metairie, Louisiana, United States
  • The Purple Guys
    Remote Systems Analyst
    The Purple Guys Nov 2021 - Sep 2022
    Solved end user tech problems with wide range of clients ranging from car dealerships to banking and dental surgery.Resolved on average 14 tickets a day with an average Crewhu score of 87% positive feedbackWorked with business owners identifying advanced problems technical problems and quickly determining a solution that works for what they need
  • Best Buy
    Geek Squad Consultation Agent
    Best Buy Aug 2013 - May 2020
    Engaged clients by scheduling and communicating directly to identify their technical issues, and resolve Windows, Mac, IOS, and Android related repairs.Advised 20-25 clients daily, applying troubleshooting techniques to resolve hardware and software issues, resulting in increased Net Promoter Score (NPS).Deescalated frustrated clients by being empathetic and finding practical solutions to their problems, working with management to ensure satisfaction.Educated clients on products and services, using active listening to understand their technology needs while staying within budget, resulting in high consumer confidence in their purchase.Deployed client computers with requested software, installing all operating system updates and ensuring functionality.Tracked all customer repairs in the Internal ticketing system (NOVA), documenting problem results, and any follow up.Won the “NPS Hero” award based on client accolades in surveys, with an above 80% average approval rating.
  • Gaubert Oil Company, Inc.
    Warehouse Manager
    Gaubert Oil Company, Inc. Aug 2008 - Mar 2013
    Facilitated closing and opening the store by setting tills and creating cash depositsMaintained warehouse by keeping it organized, clean, and ready for quarterly inventoryUtilized inventory technology to document inventory and verify accuracy of restocking orders

Stephen Guillot Education Details

Frequently Asked Questions about Stephen Guillot

What company does Stephen Guillot work for?

Stephen Guillot works for Restech Information Services

What is Stephen Guillot's role at the current company?

Stephen Guillot's current role is IT Support Specialist with a passion for helping people with all their tech needs.

What is Stephen Guillot's email address?

Stephen Guillot's email address is sg****@****olt.com

What schools did Stephen Guillot attend?

Stephen Guillot attended Merit America, Central Lafourche High School.

Who are Stephen Guillot's colleagues?

Stephen Guillot's colleagues are Joseph Yuratich, Teknaf Samir, Cody Guidry, Kelsey Miller, Brian Schoolmeyer, Charles Keller, Kevin Thompson.

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