Stephen Gustafson Email & Phone Number

Meridian, Idaho, US

• Advise clients to find the best collaboration solution with consultation and requirements gathering of their present state, present challenges, and future business initiatives.Entrusted by clients to select, broker.
• Cisco Unified Communications Manager, Cisco IM and Presence, Cisco Unity Connection, Cisco Emergency Responder, Cisco Unified Contact Center Express, Cisco Unified Border Element, Cisco Expressway series, Cisco IOS.
• Cisco UCS, VMWare ESXi, VMWare VCenterCloud and Carrier solutions
• Cisco WebEx Meetings/Rooms: Implementation of WebEx Room Kits, Configuration of WebEx Control Hub and integrating Hybrid Calling Service for cloud registered devices, Azure/Active Directory synch for WebEx users.
• Working with preferred SIP trunk providers to provide clients a cost effective, dynamically scalable, and reliable PSTN calling solution.
• CER integration with dynamic E911 service providers to provide precise location information for nomadic phone users. (Kari's Law/Ray Baum Act)Key Accomplishments

Reston, Virginia, US

Vernon Hills, IL, US

Austin, Texas, US

At CDK, I am a Cisco VoIP engineer who works with enterprise customers to fulfill their unified communications needs. Lead implementation engineer for Unified Contact Center Express (UCCX) Configuration of custom call flow scripts to suit clients needs Assist colleagues in customizing the best solution for clients requiring UCCX Provide learning sessions.

New York, NY, US

At Presidio, I was dedicated to work at Oregon Health and Science University as a Unified Communications Consulting Engineer.Responsibilities include –Gather and document requirements from OHSU telephony staff on what the new phone system must support as far as end user features, system resiliency, 3rd party integrations, etc…Create new phone system.

Austin, Texas, US

Design, implementation, and support of Cisco IP Telephony systems for ADP’s clientsProvide administration training on Cisco Unified Communications Manager and ADP’s integrated apps for clients Provide user training to UCCX Call Center Agents, and Supervisors.Work closely with clients to establish expectations and business requirements of their IP Telephony.

Portland, OR, US

Design, implementation and support of Cisco IP networksWork with both end users and system administrators to analyze network issues to find their root cause and come up with a resolution.Use of network management and diagnostic tools for general network administration and troubleshooting (sniffer/ethereal, CiscoWorks2000)Installation and support of Cisco.

Telecommunications, Computer Information Services, Business, Construction

Education record