Stephen Gustafson Email & Phone Number

Clackamas, Or, Us

Meridian, Idaho, Us

Advise clients to find the best collaboration solution with consultation and requirements gathering of their present state, present challenges, and future business initiatives.Entrusted by clients to select, broker, and implement carrier services (SIP trunking) and Unified Communications as a Service (UCaaS/CCaaS) platforms like Zoom, Five9, Microsoft Teams.Help clients realize a return on investment for updating their collaboration infrastructure to not only reduce annual costs for services, but to soft costs like, reduced maintenance, ease of deployment, and customer satisfaction.Extensive experience in the following areas:Legacy/On-prem solutions• Cisco Unified Communications Manager, Cisco IM and Presence, Cisco Unity Connection, Cisco Emergency Responder, Cisco Unified Contact Center Express, Cisco Unified Border Element, Cisco Expressway series, Cisco IOS Gateways utilizing SIP, H.323, MGCP, and SCCP• Cisco UCS, VMWare ESXi, VMWare VCenterCloud and Carrier solutions• Cisco WebEx Meetings/Rooms: Implementation of WebEx Room Kits, Configuration of WebEx Control Hub and integrating Hybrid Calling Service for cloud registered devices, Azure/Active Directory synch for WebEx users.• Working with preferred SIP trunk providers to provide clients a cost effective, dynamically scalable, and reliable PSTN calling solution.• CER integration with dynamic E911 service providers to provide precise location information for nomadic phone users. (Kari's Law/Ray Baum Act)Key Accomplishments• Consolidated 4 CUCM clusters into one for an international apparel company's Latin American Countries with disparate dial-plans and language support.• Migrated a large transportation company with 25 locations to geographically redundant SIP trunks for a cost savings of nearly ~$1 million annually• Numerous greenfield and forklift upgrade implementations of various sizes and complexities.

Reston, Virginia, Us

Vernon Hills, Il, Us

Austin, Texas, Us

At CDK, I am a Cisco VoIP engineer who works with enterprise customers to fulfill their unified communications needs. Lead implementation engineer for Unified Contact Center Express (UCCX) Configuration of custom call flow scripts to suit clients needs Assist colleagues in customizing the best solution for clients requiring UCCX Provide learning sessions and tips and tricks to fellow colleagues who were getting up to speed on UCCXFast paced implementation of unified communications needs for clients sites. Lead customer interviews to determine business requirements for a UC solution Documentation of system configuration to hand-off to the customer and CDK support personnel Technical point of contact for the client from initial interview to support hand-off Direct on-site field personnel and assist in placing phones, routers, and other network equipmentConfiguration of CUCM, Cisco Unity Connection, Unified Contact Center Express (UCCX), Cisco Voice Gateways (H323, SIP, SCCP, PRI, POTS, SIP), Third-party applications, ie Syn-apps Phone Paging, and call recording, Fidelus Attendant Console

New York, Ny, Us

At Presidio, I was dedicated to work at Oregon Health and Science University as a Unified Communications Consulting Engineer.Responsibilities include –Gather and document requirements from OHSU telephony staff on what the new phone system must support as far as end user features, system resiliency, 3rd party integrations, etc…Create new phone system architecture and design, and document it to support findings from the requirements gathering stage.Build of the core telephony system which included Cisco Unified Communications Manager cluster, Cisco Unified Sip Proxy, Cisco Unity Connection, SIP Voice gateways, Cisco Unified Operations Manager and Unified Contact Center Enterprise.Flash cut of 8500 Voicemail users to Unity Connection from Avaya Audix voicemail.Pilot and general deployments of Cisco Unified IP Phones.Configuration of phone and call flows for departments at OHSU.Training OHSU staff on Cisco Unified Communications administration.Troubleshoot system issues and user perception issues and come up with solutions to satisfy the customer.3rd and 4th level escalation to support complex issues related to Cisco IP Telephony.Technology Solution-Cisco Unified Communications Manager 8.6.2a 1 Publisher – 8 Subscribers – TFTP/MOH Cluster over WAN with centralized call processingCisco Unity Connection 8.6.2a 1 Primary and 1 Subscriber Single Inbox Unified Messaging with Microsoft ExchangeCisco Emergency Responder 8.6.1Cisco Unified Contact Center Express 8.5.1 (TAPS only)Cisco Unified SIP Proxy (CUSP) 8.5.2 SIP aggregation SIP normalizationCisco Unified Contact Center Enterprise (UCCE) 8.5.3Cisco Customer Voice Portal (CVP) 8.5.1

Austin, Texas, Us

Design, implementation, and support of Cisco IP Telephony systems for ADP’s clientsProvide administration training on Cisco Unified Communications Manager and ADP’s integrated apps for clients Provide user training to UCCX Call Center Agents, and Supervisors.Work closely with clients to establish expectations and business requirements of their IP Telephony systemImplementation of both small and Large scale dial-plans to scale from one site to over 100 sitesVoice Installation and Configuration Experience: Cisco Unified Communications Manager Business Edition Cisco Unified Call Manager 4.X, 6.X, 7.X Cisco Call Manager Express Cisco ISR Voice Gateway CallManager Clusters Unity Unity Connection Cisco Unity Express SRST Witness Call Recording integrated with Cisco Unified Communications Manager Syn-apps SA-Announce phone paging application Syn-apps CallReplay call recording application Beginning UCCX training and deploymentData Installation and Configuration Experience Cisco routing and switching infrastructure to support IP Telephony Cisco Aironet access points and bridges to support IP telephony

Portland, Or, Us

Design, implementation and support of Cisco IP networksWork with both end users and system administrators to analyze network issues to find their root cause and come up with a resolution.Use of network management and diagnostic tools for general network administration and troubleshooting (sniffer/ethereal, CiscoWorks2000)Installation and support of Cisco CallManager Express with Cisco Unity ExpressInstallation of a Pilot CallManager 4.1 cluster with a Unity 4.0 UM server integrated with Active Directory.Installation of a Unity System integrated with a Nortel Meridian PBX via PBX-IP Media Gateway (PIMG).Part of a team that converted the entire Corporate LAN topology from Token-ring to Ethernet across North America.Team lead for IP Convergence technologiesResponsible for the installation and maintenance of 17 videoconferencing systemsResponsible for maintaining cabling infrastructure standards in a data center which housed over 500 servers and network devices.

Telecommunications, Computer Information Services, Business, Construction

Education record