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● Responsible for planning, developing, and producing communications, technical writing, and standard operating procedures.● Examples: Social media posts, news articles, news broadcast scripts, radio transcripts, international Covid-19 entry requirements, style guides, and best practices documents● All work was done in a manner consistent with DoD and Joint Staff practices, specifications, and standards for quality, graphics, coverage, format, and style● Provided technical writing, document preparation, editing, and communication support for both technical and non-technical documentation● Provided technical writing assistance and support. Including assistance in preparing and editing briefings and documentation within appropriate approval review timelines● Set up and enforced documentation draft and final versions controls● Researched, outlined, created, and edited new and existing content. Worked with team members in a studio environment to understand and implement project requirements ● Interviewed subject matter experts and researched to condense technical material into concise and practical information● Interfaced daily with the high-level military, government, intelligence, and corporate personnel.● Built 1200+ social media profiles for multiple event-specific internets, Including Twitter, Facebook, and YouTube

• Developed a and implemented a podcast promotion campaign including timeline planning • Produced weekly blog posts about music and activism in the Baltimore area • Promoted live events for the group’s artists and • Found stories and wrote scripts for the show

• Developed curriculum and training course for crisis scenarios including strategies for negotiation• Created and led workshops and symposiums on interpersonal communication and de-escalation strategies• Trained more than 100 individuals on verbal and non-verbal communications and human interaction• Created informational materials for distribution at workshops

Providing in-store and phone customer service and sales supportHelping bolster brand identity by participating in marketing events and demos, including assistancewith developing design, content, and integrated communications managementServing as liaison for food sales vendors by ensuring items are properly and consistently stocked and organizing database on bread and candy vendorSupply management

Proactively monitor, manage and report on deliverables, Serve as the point of contact for leadership to provide ad-hoc support and policy governanceUpdate and provide documentation related to operations pipeline, opportunities, and growth possibilities. Communicate results to Landmark senior leadership Changed the way weekly customer profiles are reviewed so that 50% less paper is used and task is completed 30% faster Update and maintain confidential customer files in LISA database to document customer growth, examining files to provide timely and up-to-the minute information on all relevant details regarding each phone appointment and workshop

Developed and executed activities related to start-to-finish project management, including project plans and estimates, scoping and requirements through implementation and deploymentUpdated and communicated changes in process, materials, and or faculty requests/issues to warehouse team and leadership. Developed thorough knowledge of warehouse and Quince Imaging servicesMaintain current knowledge of operations applications and policies in order to pro-actively integrate changes into local program policies and processesAssisted in new hire screening, conducted exit interviews and helped develop company retention plans and guided employees to complete and file insurance, travel and reimbursement developed a thorough knowledge of warehouse servicesScheduled pickups and deliveries to and from vendors and show locations, demonstrated good organizational , multi tasking, time management skills and critical thinking skills

Specific Duties and ResponsibilitiesRecommend enhancements to improve the use of electronic imagingParticipated on campus committees on electronic imaging and uses knowledge gained to improve the use of electronic imaging within University Development.Ensures that all system enhancements and related business processes include the use of electronic imaging technology where appropriate.Provided all technical support for electronic imaging including installation, problem tracking, working with network services and other central computing staff as required.Recommends scanning and archival strategies for all documents used in University Development.Monitored usage of electronic imaging and prepares monthly usage summaries.Formulated a plan for quality control of scanned images and monitors the quality.Provided all training and training documentation for the use of electronic imaging.Tested and performs all hardware and software upgrades for the electronic imaging system.Assisted in sourcing new hardware and software as required.

Work directly with operations leadership to establish key opportunities for business growth through referrals and worked with the events team to drive opportunities forward to increase sales and customer satisfaction Completed employee feedback forms and created company improvement plans to improve retention and raise raise team morale through skills training and goal clarificationDirected a crew of up to five members for event pre & post-production for weddings conferences, award ceremonies and legal meditations. Included sharing over all event vision task priorities and receiving gear,food and other sundries from vendors