Stephen H. Email & Phone Number

Chicago, Illinois, United States

Maintained and directed the beverage program including purchasing and menu authoringManaged and trained a staff of 35Oversaw day-to-day FOH operationsMaintained a welcoming environment for both staff and guests

Chicago, Illinois

Implemented a standard of practice programScheduled and managed a staff of 20Acted as liaison for floor staff and various departments within the hotelOversaw the Room Service Department while on dutyMaintained stock of office supplies for other food and beverage outlets

Harrisonburg, Virginia

Established a cocktail program for the clubMaintained beverage inventory for clubhouse and golfing needsActed as dining room managerScreened, interviewed, hired, and onboarded servers and bartendersSet standards and practices for the bar

Cambridge, Massachusetts

Nominated "Best Bartender" by Scout Magazine (June 2017)Recreated and expanded the cocktail menuEstablished a high level of standard of practices for the bar staffCommunicated and coordinated with distributors and sales personsDrove revenue up for the restaurantLead the floor team while the General Manager was unavailable

Somerville, Massachusetts

Managed the floor of the restaurant during operating hours.Coordinated with third parties interested in private events and special occasions.Maintained kitchen supplies and replenished stock as needed.Communicated with the broader community through social media.Created a food and beverage menu while marketing to investors.

Cambridge, Massachusetts

Managed the calendars for two executives along with their team calendarsOrganized complex travel arrangements and coordinated with a third-party agencyLogged meeting minutes and action items for both team and inter-departmental meetings, and communicated them accordinglyCommunicated building maintenance to proper channelsScheduled and coordinated team and vendor meetingsArranged quarterly off-site meetingsCoordinated and communicated the logistics of interview scheduling… Show more Managed the calendars for two executives along with their team calendarsOrganized complex travel arrangements and coordinated with a third-party agencyLogged meeting minutes and action items for both team and inter-departmental meetings, and communicated them accordinglyCommunicated building maintenance to proper channelsScheduled and coordinated team and vendor meetingsArranged quarterly off-site meetingsCoordinated and communicated the logistics of interview scheduling for both the interviewee and the interviewing team Show less

• Managed daily, inter-office communications • Coordinated travel arrangements and office meetings, updating office calendars withrelevant information • Conducted marketing research on potential clients • Maintained office supplies and replenished stock as need arose • Provided front-desk, concierge services on a daily basis to incoming clients

25 Buick Street

Created an Excel document consisting of all student residences to expedite academicand summer workloads • Handled all clerical duties including student billing, filling, and phone services • Trained new staff members in daily office operations and in programs such as FileMakerPro • Coordinated with departments in order to solve current issues and troubleshoot futureproblems • Organize and inventory the keys for the entire Boston University campus

Cambridge, Ma

• Composed a cocktail, wine and beer menu as well as training manuals, recipe books,and service standards • Calculated all ordering, accounting, and reconciliation for alcohol orders • Trained and managed a staff of five