• Responded to consumer financial complaints referred from the United States Congress, the Office of the Vice President, the Office of Presidential Correspondence, and other federal and state offices. Worked with senior management and program managers to perform data analysis and identify issues that might cause particular Congressional concern. • Assisted with the collection of HMDA data.• Created a 50-state report that showed alleged violations by state, which gave insight into patterns of possible illegal behavior.• Explained complex statutes and regulations to congressional staff.• Lead briefings with congressional staff on the Consumer Response complaint process and convey information on CFPB processes and mission to congressional offices.• Compiled tracking reports on congressional offices and key federal and state stakeholder inquiry requests.

• Served as the legislative assistant for issues relating to financial services, health care, and the federal budget.• Provided regular updates on the cost and availability of interbank lending during the financial crisis.• Prepared briefing materials for committee hearings and markups. • Budget Committee staffer for Rep. Andrews in the 111th Congress.

• Conducted policy research to brief the Congressman on current issues and proposed academic and think-tank solutions.• Operated the constituent correspondence process; coordinated the activities, priorities and output of the staffers to make sure the phone was answered and mail was responded to efficiently. •Taught new team members about the congressional office’s policies, objectives and operating procedures. • Composed email responses to constituents, congressional record statements, issue and position papers; responded to inquiries from other Members of Congress and congressional committees.