Stephen H. Email & Phone Number

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Create regional strategy for the development of shared ownership portfolio to support regional objectives & targets Partnering with country teams to reduce the number of under-performing stores, ensuring adequate planning is in place and developing consistent tools to support store owners Working alongside key stake holders to explore opportunities to grow Partner profits through optimisation of commercial model for storesChair Regional forums that focus on Risk, Portfolio Development & Subsidy AppraisalDeveloping additional revenue streams for the business, collating necessary information for P&L accounts

Copenhagen, Capital Region, Denmark

Driving & developing strategic & tactical technology initiatives to drive efficiency & customer engagement while contributing to annual sales & profit objectives for retail facing applications & platforms Aligned with key Retail & IT stakeholders at global, regional & national level to deliver continuous improvements in technology processes & reporting while overseeing the lifecycle of products and applications Assessing performance and supporting lagging business units to improve their underlying financial performance Design, preparation, and presentation of financial reports Developing and applying complex financial models, completing evaluations and analytical work Accountable for regional B2b team, creating a regional strategy for new digital platform, improved product offering & service proposition in line with the national & regional market share growth targets

Copenhagen Area, Capital Region, Denmark

I was appointed as the regional lead for strategic global IT change program, identifying elements of physical and digital business change, system gap analysis and internal system synergies Identify and supply change management & training solutions for in-store processes required to deliver new EPOS systems to address new regulatory changes in local markets Increased top line revenue As Regional Product Owner, delivered a new EPOS system to the Norwegian business from concept to delivery in 10 months Creating & leading a continuous development team for store systems in Norway, subsequently rolled out regionally Transformed the business unit to a period of financial recovery through the analysis of opportunities for growth in market segments and development and implementation of long-term business strategies – resulting in complete turnaround

Copenhagen Area, Denmark

Lead Retail Operations Department, covering 465 stores across Scandinavia & Netherlands Design, manage and deliver projects to drive market share, service, volume and sales to stores & country subsidiaries Business owner of development program for field support team, transitioning them from traditional “regional managers” to business consultants who focus on building strong relationships that allow them to influence partner behaviours All aspects of business operations to assist the Regional Director in solving board-level issues and further developing the company business plan Full P&L responsibility Leading and developing of all members of staff Created & developed store-facing tools delivering easy-to-follow steps on improving aspects of the customer journey Introduced territory-wide retail KPI reports, electronic staff scheduling software, new customer service strategy, induction plan for support teams and new store opening support process

Oslo, Norway

Part of the Executive Management Team, responsible for the day-to-day trading, working with internal functions to drive sales, market share and customer service Created & embedded cross-functional support across key departments of retail, marketing, finance and recruitment Managed a team of employees with a pro-active leadership style - Coached & mentored the support teams, improving performance through relationship with store partners & internal teams The Implementation of innovative business strategies to increase revenue Increased sales of 6% through improvements in support team structure, internal stakeholder management and locally activated marketing activity Highly organised due to demands of job role and ability to multi-task and delegate Accountable for the companies P&L - Reduced operating costs whilst increasing year on year revenue

Nordics

• Coordinated the streamlining of retail operations across 4 Nordic markets of Denmark, Finland, Norway and Sweden• Designed & launched several projects aimed at providing a high level of consistency across the region in business planning, reporting, development planning and succession planning for stores• Led a project to update multi-language store-facing guides that delivered easy-to-follow steps on improving aspects of the customer journey & operational efficiency

Perth Area, Australia

Melbourne (Victoria) & Perth (Wa)

Scotland & Northern Ireland

London, United Kingdom

East Grinstead, West Sussex, United Kingdom

East Grinstead, West Sussex, United Kingdom

Swindon, United Kingdom

Coventry, United Kingdom

Dudley, United Kingdom

Glasgow, United Kingdom

Glasgow, United Kingdom

East Kilbride, United Kingdom

East Kilbride, United Kingdom

Level 7 Diploma, Strategic Leadership & Management

Education record

Education record