Stephen Grove Email & Phone Number

Mercedes me connect currently has 4.9 Stars on the App Store and 4.8 Stars on the Google Play Store. It was recently rated #1 out of 32 OEM Apps in the JD Power OEM App Benchmarking Study for ICE vehicles.

Business owner for two customer facing mobile applications, Mercedes me connect and Mercedes me. Worked with CRM teams on in-app marketing strategy and documentation. Troubleshot customer issues by responding to Google Play and App store reviews. Created a Power BI Dashboard using call center data to discover customer trends and issues. Assisted with development team between Mercedes-Benz USA, IT, Research and Development and many external contractors. Supported major vehicle launches in Mercedes me connect for the S-class and EQS. Supported roll out of the Mercedes me connect store

Greater Atlanta Area

Business Owner for Corporate Dealer Database (CDDB) and Global Standard Source for Network Data (GSSN). Worked with all GM areas and IT on the Nationwide Region Realignment taking place in January 2021. Relaunched a quarterly dealer performance report (DPR) through Tableau. The results from this report are presented quarterly to Executive Management. Relaunched Leadership Bonus a quarterly report that shows which dealers qualify for MBUSA’s bonus pool. The results from this report are shared with dealers nationwide and MBUSA

Greater Atlanta Area

Engaged with C-Level executives. Created interest through outbound prospecting. Generated, nurtured, qualified and disseminated leads. Scheduled appointments and worked with supporting Sales Representatives. Exceeded daily, weekly, and monthly metrics to be a top performer. Tracked leads from inception to closure through Salesforce.com and Hubspot. Showed continued achievement with quota - reaching 103%.

Greater Atlanta Area

Operated under the Financial Operations & Payments department. Assisted in day-to-day operations by examining dealer accounts, supporting researching/processing of Manufacturer Statements of Origins reprints, and corresponding with dealers. Key projects included researching title requirements for each state, updating dealer documents and researching dealer network and dealer floorplan banking information.

Charleston, South Carolina Area

Worked at the Charleston office of Lee & Associates, one of the largest broker-owned commercial brokerage firms in the nation as their 2016 Summer Intern. Focused on retrieving and analyzing existing market data, assisting agents with various property-related duties, which included attending showings and completing various property management assignments. Gained invaluable real estate experience, analyzed Charleston’s commercial real estate market and built relationships with local brokerage community

Greater Atlanta Area

Performed low-risk Sarbanes-Oxley testing to ensure compliance with the organization’s policies, procedures and standards. Screened potential vendors and sales representatives for inclusion into PGi approved vendor list. Constructed a database of all contract renewals under $10,000. Researched Gartner reports to identify key vendor management system providers.

Greater Atlanta Area

Generated over 117 appointments with a 90% close ratio, which produced more than $15,200 in sales. Selected to be part of the 10K Alliance (only 10% of the GA division was selected). Received the President’s Club Award in recognition of $10,000 sales barrier reached during the summer. Garnered Top Link (most sales) in the office.

Bachelor Of Arts (B.A.), Business Economics And German

Activities and Societies: Sigma Alpha Epsilon Fraternity, Delta Phi Alpha German Honor Society, German Club, Club LacrosseGraduated Cum.

Education record

IES Study Abroad Fall 2016

Education record