Stephen Hampton Email & Phone Number

Letchworth Garden City

Stevenage, United Kingdom

Cambridge, United Kingdom

• Delivered user facing support and training for Business Objects.
• Provided first line Cognos and Business Objects support for end users.
• Managed, escalated and assigned Business Intelligence team support tickets and incidents.
• Captured end user development requirements and translated into Jira stories.
• Generated end user support materials for Business Objects including a report catalogue.

Woking

• Project management of new business initiatives including new International countries and services.
• Led continuous process improvement projects for Book International products, processes, and services.
• Managed UA and functional testing teams to enable significant program milestones to be met and on-time launch of new initiatives.
• Identified RCA for client and internal quality escapes, and drove the development and implementation of automated solutions to mitigate future risk.
• Scoped and created business requirements for new systems including enhancements to existing systems.
• Mentored delivery teams and shared SME knowledge.

Woking, UK

• Ensuring that Production team delivery output and quality targets for BookScan International (10 territories) and BookData products were met and the SLA's observed.
• Department strategy planning including managing the department’s workload, management of offshore resources and providing support in the absence of the Group Leader.
• Communication with Business and other department leaders to interpret requirements into work planning.
• Regularly reviewed, identified and implemented improvement opportunities addressing quality, timeliness, and productivity.
• User acceptance and regression testing lead taking onus of responsibility for sign off.
• Led efficient and prompt resolution of system failures or data errors.

Woking, UK

• BookScan Territory Management for 10 global products.
• Ensuring team delivery and quality targets are met for 1/4/12/52 week processing schedules.
• Investigation of product/data anomalies and root cause identification.
• Production of accurate ad-hoc outputs to specified timescales using Cognos products.
• Development of working links with Client Servicing, Editorial and App Dev Support.
• BookScan Online system user setup and maintenance.

Liphook, UK

• Programming & delivery of reports using SQL
• Provision of accurate & up to date management information statistics and client reports on a daily/weekly/monthly basis
• Providing a medium of allowing customers/end users access to information from the engineering database
• Helpdesk style support to end users and the surveyor workforce
• Monitoring of the inspection situations of Key Client accounts
• Administrative support to the team and other departments as required

Higher National Diploma (Business & Marketing)

Advanced Gnvq - Level 3 (Business Studies)

8 Gcse A-C Grade Passes Including English And Mathematics