Stephen Hampton Email & Phone Number

Letchworth Garden City

Stevenage, United Kingdom

Cambridge, United Kingdom

• Delivered user facing support and training for Business Objects.• Provided first line Cognos and Business Objects support for end users.• Managed, escalated and assigned Business Intelligence team support tickets and incidents.• Captured end user development requirements and translated into Jira stories. • Generated end user support materials for Business Objects including a report catalogue.

Woking

• Project management of new business initiatives including new International countries and services.• Led continuous process improvement projects for Book International products, processes, and services.• Managed UA and functional testing teams to enable significant program milestones to be met and on-time launch of new initiatives.• Identified RCA for client and internal quality escapes, and drove the development and implementation of automated solutions to mitigate future risk. • Scoped and created business requirements for new systems including enhancements to existing systems.• Mentored delivery teams and shared SME knowledge.

Woking, Uk

• Ensuring that Production team delivery output and quality targets for BookScan International (10 territories) and BookData products were met and the SLA's observed.• Department strategy planning including managing the department’s workload, management of offshore resources and providing support in the absence of the Group Leader.• Communication with Business and other department leaders to interpret requirements into work planning. • Regularly reviewed, identified and implemented improvement opportunities addressing quality, timeliness, and productivity.• User acceptance and regression testing lead taking onus of responsibility for sign off.• Led efficient and prompt resolution of system failures or data errors. • Compiled department metrics for management reviews.• BPI Basics certified: Part of the project team on the Dataflow Feed Migration BPI Basics Project. This focused on cycle time reduction for data feed automation and was linked to the strategically important Book Modernization E2E project. The project team achieved a 66% reduction in average cycle time.

Woking, Uk

• BookScan Territory Management for 10 global products.• Ensuring team delivery and quality targets are met for 1/4/12/52 week processing schedules.• Investigation of product/data anomalies and root cause identification.• Production of accurate ad-hoc outputs to specified timescales using Cognos products. • Development of working links with Client Servicing, Editorial and App Dev Support.• BookScan Online system user setup and maintenance.• User Acceptance test support for new initiatives and existing systems.

Liphook, Uk

• Programming & delivery of reports using SQL• Provision of accurate & up to date management information statistics and client reports on a daily/weekly/monthly basis• Providing a medium of allowing customers/end users access to information from the engineering database• Helpdesk style support to end users and the surveyor workforce• Monitoring of the inspection situations of Key Client accounts • Administrative support to the team and other departments as required

Higher National Diploma (Business & Marketing)

Advanced Gnvq - Level 3 (Business Studies)

8 Gcse A-C Grade Passes Including English And Mathematics