Organized and collaborated with a cross-functional deal teams to create custom BPO solutions.Developed a differentiated solution approach to our client's business requirements.Managed program timelines, resources and costs required to respond to client requests for proposals (RFP).Customized proposal solutions to demonstrate how TeleTech meets client's needs.

Responsible for helping the site achieve HP’s sales goals (gross sales in excess of $5,000,000)Provided sales leadership to 10 team supervisors and over 250 technical support/sales agentsCreated project plans and gave weekly updates to Senior Teletech and HP management.Created required training material, incentive plans and reports supporting project plans.Worked with Global Sales Manager to implement best practices at our international sites.

Trained new hire classes that outperform peers in the enterprise.Wrote training material and job aids that are used by the enterprise and move metrics.Managed process improvement projects when not in the classroomBecame the site Technical Sales TrainerHelped the training department exceed HP’s client training goals.

Managed distribution network of Cardinal, Fisher, McKesson and PSS.Developed and maintained relationships with leading equipment manufacturers ABX, Beckman Coulter, Olympus, and Tosoh. Determined the customer’s needs, designed solutions and closed sales of LabDAQ the industry leading Laboratory Information System by interacting with Distributor Reps, Laboratory Managers, C-level leadership, IT departments and internal departments at Antek.Provided high level project management and acted as the liaison between the customer and the technical departments during the implementation phase to ensure that the project plan was carried out to the customer’s satisfaction.

Planned, implemented and managed the information technology for a nationwide laboratory management, equipment and supply company.Provided database administration and technical support for MS Navision (ERP), Xerox DocuShare (document management), Sybase RemoteWare (Poll data from remote labs), ADP eTime (web based time card), and custom billing application.Managed a team of technicians responsible for providing Help Desk support to the corporate office, labs and field-based employees.

Responsible for all network equipment, computers, servers and internal customer support for 4 sites in the San Diego and Tijuana, Mexico area.Hired, trained and managed a team of engineers and technicians supporting all sites.