Stephen Hendricks Email & Phone Number

Cape Town, Western Cape, South Africa

Milnerton, Western Cape, South Africa

Cape Town Area, South Africa

Cape Town Area, South Africa

Provide technical support and maintain the organisations IS/IT system including IS/IT advice and first line support, 2nd line in country (where applicable), IS/IT training, desktop provision, network infrastructure and associated software and business applications and liaising with vendors and service providers. Aligning with local and global IS/IT standards and requirements. Key aspect responsibilities are:- Management of SLA’s with third party providers- Inventory / Asset management - IT security- Help desk (End to end support services)- Business analysis- System maintenance

Stellenbosch

- Assisting the staff at the different Distell sites with any IT related query that they have.- Resetting of passwords on Active Directory.- Resetting passwords for SAP.- Doing repairs on all the products in the Microsoft Office Suite.- Using PC Anywhere to remotely access the end user`s pc and troubleshoot and resolve their queries upon first contact.

Cape Town Area, South Africa

- Updating of the INFRA knowledge base by adding troubleshooting steps to follow when logging calls.- Managing of the user database with regards to adding and removing selected user`s from Infra.- Updating the Infra database when new store`s need to be added.- Setup and configure new user workstations.

Cape Town Area, South Africa

- Assisting the staff in the pick n pay stores with any technical queries that they have concerning the POS systems.- Providing technical support to the staff at the head office using Remote access tools (Netop, VNC and Remote desktop).

Cape Town Area, South Africa

- Assisting the students and staff of UCT with technical queries that they have.- Providing end-user technical support using remote desktop.- Assisting the students and staff with onsite technical support.- Taking inbound calls and logging them is the HEAT call logging system.- Escalation of calls to second level support for server related queries.- Liaising with the workshop with regards to staff and student hardware components that was sent in for repairs.- Using the internet to research how to or instruction manuals for the staff upon their request.- Assisting the Diplomat`s that come to the University for conferences with access to the UCT network.- Assisting the workshop with the removal of components from user`s personal computers.

Cape Town Area, South Africa

- To assist tax payers with any queries including and not limited to refunds and audits.- To assist tax payers with any query that they may have concerning E-filing.- To assist the tax payers with the completion of the ITR12 (Tax Return for Individuals) - To assist tax payers with any query that they may have concerning E-filing.

Cape Town Area, South Africa

- Providing technical support for the people of the UK on HP laptops,desktops and all in one machines.- Troubleshooting and fault finding of HP Desktops, Notebooks and All in One systems.- Doing resolution checks to find out if the customer was happy with the service that they have received.

The Complete Android N Developer Course

Complete Android App Development with Android 7.0 Nougat

The Complete Android Oreo Developer Course, Android Development

Complete Android App Development with Android 8.0 Oreo using Java and Kotlin

Android Development, Mobile Application Development

Android Basics: User Interface Android Basics: User Input Android Basics: Multiscreen Apps FireBase Intergration

Ruby Programming, Computer Programming, Specific Applications

Completed my Ruby OOP language training.

Diploma, Information Technology, A

Activities and Societies: Debate TeamCompleted my Network technology studies.

Matric

Activities and Societies: Debate TeamI matriculated at Atlantis Senior Secondary.