Continuing on from my role in Change and utilising the skills developed, my role was in helping grow the ways in which our Financial Coaches and Advisers engage and meaningfully connect with more of our members.Connecting with the wide network of colleagues and stakeholders I've built across Insignia to drive growth via implementation of key strategic objectives via stakeholders such as Marketing, Member Communications, Product and Regulatory Change, bringing the Member Engagement and Wellbeing offer to more members and building new ways to help us connect to provide support, help, education, guidance and advice on their financial wellbeing.

Helping our people effectively and meaningfully connect with members through the ongoing and varying elements of change.Change can be brought about via regulatory, trustee, industry or business direction changes. I supported our people who converse with our members on a daily basis via orchestration, coordination and implementation of changes to processes, systems or simply the way in which we support members via conversation by ensuring we understand and are drawing from the latest and most accurate information.This involves having a wide network of relationships across many areas of the business, ensuring we identify all change impacts that may affect how we converse with members or the processes and systems that support this.Skills and key responsibilities I developed in this role are:- Change framework design and development, encompassing;* End to end process from impact analysis to delivery* Documentation repository architecture* Identification of roles and responsibilities for project delivery* Capacity planning of change resources* Project management of strategic initiatives* Ongoing evolvement of the Change framework- Running workshops and governance forums- Consulting with key business stakeholders- User centered design methodology- Identification of roadblocks and dependencies and developing solutions to address and overcome- Proactive identification of current and future inner and outer loop Risks- Understanding key focus areas and improvement opportunities- Guiding operational teams to ensure strategic outcomes are met

The Golf Days Australia Podcast is hosted by Stevo, Nate, Mat and LET/ALPG tour pro Amy Walsh.A group of like-minded golf tragic’s (and one pro 😉) who love to chat about the great game.We interview touring pro’s, legends of the yesteryear and professionals from the industry.The Golf Days Australia Podcast is available on all major streaming services - Spotify, Apple, Google, PocketCasts, Anchor and more.

Driving customer centric efficiency and performance in an outsourced contact centre. Directly managing the needs of clients such as ANZ, Salvation Army, City of Sydney Council, UNICEF, National Breast Cancer Foundation, Harley Davidson and others.

Inbound and Outbound Team Leader for clients such as, American Express and Energy AustraliaManage up to 30+ phone staff and trainee managers/sales coaches.

Face to face customer contact in fast paced mechanic service department, handling up to 40 customers per day with their vehicle maintenance needs.Managing 20+ mechanics/apprentices in day to day operations.Up-selling/cross selling goods and servicesOrdering of service equipment/productsLiaising with other service providers on behalf of customers