Stephen Hooper Email & Phone Number

Bangkok, Th

Bangkok, Bangkok City, Thailand

Bangkok Metropolitan Area, Thailand

Bangkok

Bangkok

Bangkok, Thailand

To lead the FIT Team consisting of 10 direct reporting Managers and approximately 100 staff in the following departments and Branch Offices:- Reservations, Bangkok Operations, Business Development/Marketing, Non-Hotel Product (transfers, round trips and excursions), the Branch Offices of Phuket and Krabi plus the 2 offices in Vietnam and the 2 offices in Cambodia. To know and understand the principles of hotel contracting (BAR rates, Wholesale rates, Marketing Contributions/Overrides, Offers etc), and provide input for Revenue Management actions. Liaise with 3rd Party Suppliers providing services in Thailand, Laos and Myanmar, and to establish 3rd Party Suppliers as and when needed and to ensure quality control for all land operations. To manage monthly statistical analysis of actual performance versus budget for all Products (Hotels, Transfers, Excursions, Round Trips etc) for the Regional Director, the Regional Finance Team based in Singapore and the Head Office in Palma Spain. To pursue productivity in all areas and to control costs and expenditure as a means to maximizing revenue. To oversee the production of all tariffs for land services (transfers, round trips and excursions) for all 4 countries, for all customers and all routes to market. To maintain, in consultation with the Business Development/Marketing team, an overview of all key customer accounts including the ‘In-House TUI Tour Operators’ and their sales performance.

Bangkok, Thailand

In October 2010 TUI Travel Plc acquired Turismo Asia. As a result of the acquisition Turismo Asia was integrated into Hotelbeds (Pacific World Thailand Ltd) to create one large DMC. During the integration of the 2 companies there were many projects which I participated in or led to ensure the smooth transition into the newly created Company. Projects included identifying synergies both within the work force and also within the product range on offer (transfers, excursions and round trips). To identify areas of cost savings with a view to further maximising revenue. To establish strong Hotelbeds branding across the newly created Company. The result was a streamlined organisation offering a wide range of services meeting the needs of all customers which were available through all routes to market (online and offline).

Bangkok, Thailand

Overall responsibility for the functioning of the main office in Bangkok and to lead the FIT Team consisting of 5 direct reporting Managers and approximately 70 staff in the following departments:- Reservations, Operations, Business Development, Hotel Contracting, and to provide assistance/guidance to the offices in Vietnam and Cambodia. To know and understand the principles of hotel contracting (BAR rates, Wholesale rates, Marketing Contributions/Overrides, Offers etc), and to meet all hotel contracting targets with regards to number of hotels available and on sale in Hotelbeds.com. Establish 3rd Party Suppliers as and when needed and to supervise and control all land operations throughout Thailand for FIT to ensure quality control. Produce on-going statistical analysis of actual performance versus budget for all Product Lines for the Destination Manager. Advise and provide input for Revenue Management actions. Act as the main contact person for all incidents and emergencies. I was responsible for the implementation of the Health and Safety self-assessment system known as ‘Sure2care’ in Thailand and Indochina for all Suppliers (Hotels, Transportation and Excursion Suppliers).

Cairo, Egypt

Responsible for the day-to-day functioning of 6 Egyptian resort offices including the 24 hour Holidayline call centre. To lead and inspire the administration team and to build and maintain excellent lines of communication with external suppliers and internal customers to achieve the most commercially viable outcome including securing the best rates possible from the hotels. To implement new procedures and computer systems both within the resort offices and also for external Suppliers. To set-up the administration processes for new destinations which came under the management of the Cairo Office – Maldives, Thailand and Morocco. Managing committed bed stock and ensuring that Thomson Holidays recovered all money that was pre-paid to a hotel. To provide Management Reports and Statistics for the Area Manager in order to monitor actual sales versus targets and to monitor the consumption of annual resort budgets. I was the main point of contact for Sri Lanka, the Maldives, Goa and Kenya following the Indian Ocean Tsunami on the 26th December 2004, providing assistance to the staff that were there on the ground and also arranging repatriation flights for the affected customers.

Cairo, Egypt

Located in the regional office in Cairo, Egypt with responsibilities for all administration duties for the Thomson programmes in Egypt, India, Sri Lanka, Kenya and Gambia. Close working relationships with all Suppliers (hoteliers, transportation suppliers and excursion suppliers) in all countries was essential to ensure that the services were provided according to the customers booking. To secure additional rooms in the best selling hotels at the most commercially viable rates in order to maximise the flight loadings. To handle all invoicing/payment queries, validate accuracy of brochure content and web information, and collate all necessary information/documentation for legal claims.

I Worked In 10 Different Countries On 4 Continents

During my 10 years as an Overseas Holiday Representative I worked in 9 different countries ranging from ‘mainstream’ European beach destinations in Spain, Italy and Cyprus, through to more ‘exotic’ destinations such as Egypt, Israel, The Gambia and the USA. For 5 winter seasons I worked in ski resorts. The main objective of a Holiday Representative was to represent Thomson Holidays and deliver excellent customer service to ensure that the customers’ holiday exceeded their expectations. A Holiday Representative is also required to deliver a targeted and professional Welcome Meeting, ensuring that customers are briefed on the available excursion portfolio – including appropriate recommendations, and to reach the sales targets.