Stephen Howells Email & Phone Number

Perth, WA, AU

Perth, Western Australia, Australia

• Working within the Corporate Performance business unit, I collaborate with the Executive and Board of Directors to set the strategic direction, drive strategic performance, and execute on the organisation's inorganic.
• Lead strategy development, including assessment of internal/external strategic influences to set strategic objectives/roadmaps.
• Lead the development of strategic communication artefacts for all stakeholders (Board, Leadership, employees, and customers).
• Monitor progress against the strategic objectives/roadmap, revising the Business Strategy as required.PERFORMANCE/BUSINESS ARCHITETURE
• As the performance subject matter expert, I lead/consult on performance architecture and performance reporting for Kinetic IT and our customers.
• Analyse and design effective business operating models and ways of working.MERGERS & ACQUISITIONS (M&A)

• A role with diverse responsibilities within Kinetic IT, and in a consulting capacity for various enterprise-scale customers.
• Facilitate development of the business strategy.
• Communicate strategic intent through the design of business architecture artefacts.
• Design and negotiate performance frameworks within complex commercial arrangements.
• Elevate and embed reporting that creates clarity and insights to promote informed decision-making.

• IT Service Management (ITSM) subject matter expert supporting government sector organisations.
• Manage various ITSM processes, including major incident management.
• Collaborate with business stakeholders and technical representatives to identify and implement ITSM performance improvements.
• Guide the development of service management toolsets to ensure a fit-for-purpose and an optimised user experience.
• Use business intelligence technologies to create performance insights, e.g., ServiceNow, Microsoft Power BI.

WA Department Of Education

Coordinate activities to upgrade and deploy the award-winning SOEv4 (Standard Operating Environment) to schools across Western Australia.

WA Department Of Education

• Team Leader of the WA Department of Education IT Service Desk.
• Leadership of approximately 36 staff to deliver services to 70,000+ users in 800+ locations across Western Australia.
• Performance measurement and reporting of the service desk.
• Coordinate the communication and resolution activities associated with major incidents.

WA Department Of Education

Provide desktop support to the WA Department of Education.

• Treasurer of the Board sharing accountability for the strategic direction, governance and overall success of the church.
• Ensure financial sustainability through budgeting, forecasting and reporting.
• Develop and endorse policies and other key artefacts.
• Lead the recruitment of the Senior Pastor.

Independent Non-Executive Director (INED), providing technology and business insights to support the elevated governance requirements initiated by the COVID-19 pandemic.

Forrestfield, WA

• Manager of the newly created Forrestfield branch of PC Madness.
• Overseeing all aspects of business operations, including staffing, financial performance and stock management.
• Solutions consulting for business clients.

Midland, WA

A predominantly part-time role providing IT support and sales while studying at Curtin University.

Gaicd

Bachelor Of Technology (Btech), Computer Systems And Networking