Stephen Martin Email & Phone Number

London, England, Gb

London, England, United Kingdom

Shenfield, England, United Kingdom

• I deliver second-line IT support to a diverse range of clients across various industries such as pharmaceutical, real estate, recruitment, and retail.• My role includes handling office 365 administration tasks, including Exchange, SharePoint, and Azure Active Directory.• I efficiently manage and resolve incidents such as site outages or client network slowness by utilizing resources like Meraki, Server managers, and Citrix Director for troubleshooting purposes.• In addition to technical responsibilities, I cultivate strong client relationships by conducting monthly site visits.• Collaborating closely with internal teams such as project management, procurement, architecture, and marketing to foster effective teamwork and seamless coordination.• Ensuring timely resolution of issues by appropriately escalating tickets to the break fix team whenever necessary.

Shenfield, England, United Kingdom

• Providing first-line technical support to a large corporation with over 1900 users through telephone requests and email communications. • Effectively resolving a wide range of complex issues by employing troubleshooting techniques and collaborating with my colleagues. • Proficiently supporting multiple operating systems, including Windows 10 and iOS, to ensure seamless user experiences. • Ensuring optimal utilization of cloud systems by providing application support and guidance to users. • Played a key role in the successful rollout of new IT equipment to over 850 users across the UK, involving tasks such as building, profiling, and deploying brand new laptops. • Demonstrated exceptional project management skills in streamlining our new starter process, significantly enhancing the service delivery standards of my team.• Elevating my position within the team to a senior role, actively encouraging junior members to voice their concerns and raise any issues they encounter.

Wickford, England, United Kingdom

• Developed teamwork and task prioritization skills as a part-time cleaner at my school.• Worked within a tight time frame, requiring effective collaboration with the team.• Prioritized tasks to ensure efficient completion within the given time constraints.• Coordinated efforts and resources to maintain a productive workflow.• Gained insights into the significance of teamwork and task management in achieving shared objectives.• Enhanced abilities in working together harmoniously to meet deadlines.

London, England, United Kingdom

I was engaged in a three-week work placement for this position.• Assumed a crucial role during a three-week work placement, focusing on inputting analysis codes into a financial ledger system for the 2018-2019 calendar year.• Tasked with ensuring accurate and comprehensive reporting of project costs, which played a vital role in facilitating informed decision-making within the organization.• Paid meticulous attention to detail while entering analysis codes, ensuring precise categorization and documentation of each project's cost.• Proactively engaged with a diverse range of stakeholders, including project managers, finance team members, and key individuals involved in the projects.• Scheduled collaborative meetings to gather relevant information, clarify any uncertainties, and ensure accurate representation of project costs within the ledger system.• Successful completion of this task contributed to the organization's financial transparency and enhanced its ability to make strategic and informed decisions based on reliable cost data.• Gained valuable insights into corporate financial operations and strengthened interpersonal skills through effective stakeholder engagement.

Level 3 Cambridge Technical Introductory Diploma In It, Distinction*

A Level History, B

Btec Level 3 National Extended Certificate For Business, Merit