Stephen Martin Email & Phone Number

London, England, United Kingdom

Shenfield, England, United Kingdom

• I deliver second-line IT support to a diverse range of clients across various industries such as pharmaceutical, real estate, recruitment, and retail.
• My role includes handling office 365 administration tasks, including Exchange, SharePoint, and Azure Active Directory.
• I efficiently manage and resolve incidents such as site outages or client network slowness by utilizing resources like Meraki, Server managers, and Citrix Director for troubleshooting purposes.
• In addition to technical responsibilities, I cultivate strong client relationships by conducting monthly site visits.
• Collaborating closely with internal teams such as project management, procurement, architecture, and marketing to foster effective teamwork and seamless coordination.
• Ensuring timely resolution of issues by appropriately escalating tickets to the break fix team whenever necessary.

Shenfield, England, United Kingdom

• Providing first-line technical support to a large corporation with over 1900 users through telephone requests and email communications.
• Effectively resolving a wide range of complex issues by employing troubleshooting techniques and collaborating with my colleagues.
• Proficiently supporting multiple operating systems, including Windows 10 and iOS, to ensure seamless user experiences.
• Ensuring optimal utilization of cloud systems by providing application support and guidance to users.
• Played a key role in the successful rollout of new IT equipment to over 850 users across the UK, involving tasks such as building, profiling, and deploying brand new laptops.
• Demonstrated exceptional project management skills in streamlining our new starter process, significantly enhancing the service delivery standards of my team.

Wickford, England, United Kingdom

• Developed teamwork and task prioritization skills as a part-time cleaner at my school.
• Worked within a tight time frame, requiring effective collaboration with the team.
• Prioritized tasks to ensure efficient completion within the given time constraints.
• Coordinated efforts and resources to maintain a productive workflow.
• Gained insights into the significance of teamwork and task management in achieving shared objectives.
• Enhanced abilities in working together harmoniously to meet deadlines.

London, England, United Kingdom

• I was engaged in a three-week work placement for this position.
• Assumed a crucial role during a three-week work placement, focusing on inputting analysis codes into a financial ledger system for the 2018-2019 calendar year.
• Tasked with ensuring accurate and comprehensive reporting of project costs, which played a vital role in facilitating informed decision-making within the organization.
• Paid meticulous attention to detail while entering analysis codes, ensuring precise categorization and documentation of each project's cost.
• Proactively engaged with a diverse range of stakeholders, including project managers, finance team members, and key individuals involved in the projects.
• Scheduled collaborative meetings to gather relevant information, clarify any uncertainties, and ensure accurate representation of project costs within the ledger system.

Level 3 Cambridge Technical Introductory Diploma In It, Distinction*

A Level History, B

Btec Level 3 National Extended Certificate For Business, Merit