Stephen Morris Email & Phone Number

Epsom, England, United Kingdom

Turns out retirement has lost its sparkle and I want to be useful again. If there is an opportunity for my vast experience to be employed for the benefit of others, then I welcome the challenge. It can be part permanent or contract employment and as an FTE or PTE. I welcome all opportunities.

London, England, United Kingdom

Reigate, England, United Kingdom

Implemented and delivered transformation, to include sales support for new client on-boarding ,creation of bespoke BPO solutions for financial organisations and institutions requiring operational delivery of collections services. Deliver and manage the profitable growth of BPO white label collections teams and monthly collection amounts. Updated existing processes & procedures to include realtime performance management and revised WFM / forecasting.

200 Grays Inn Road, London

A member of the ITV Senior Leadership team ,my focus was to consolidate all customer and consumer interactions into a single department, offering tailored solutions for independent stakeholders, whilst employing award-winning processes and procedures to deliver a premier quality of service. This strategy also enabled us to further invest in our staff, improve our development and succession planning strategy and deliver improvements in first time resolution to our consumers. Successfully contributed to the implementation and launch of You View and Britbox and successfully supported DUK through the digital transition.

London, United Kingdom

Transformation of the department and the team through succession planning, coaching and mentoring supported by the Implementation of award-winning performance management measures. This strategy has improved the overall consumer experience when interacting with ITV customer service teams and enabled us to deliver and maintain the award winning best customer service in the media sector for the past 6 years, as recognised by the Top 50 for customer services.

Uk

I supplied consultancy and associate services to outsourced contact centres including Careline Services and Pell & Bales working supporting their clients with the delivery of improved performance and the implementation of new campaigns and projects. ( Lloyds, Which and all acquisition teams)

Uk

On site services included providing and managing SITEL staff in clients offices across the UK. The majority of customers requiring this service were from the Technical arena and included most of the major B to B and B to C suppliers. I was responsible for supplying technical support and customer acquisition c/w back office teams, whilst managing client relationships within client premise, complete end to end solutions.

Uk

SITEL UK was one of the subsidaries of SITEL Worldwide.We specialised in providing call centre services as part of a world-wide service as well as having some of the largest corporates in the UK as clients I was responsible for all customer acquisition relationships which included 1000 seats across 4 locations in the UK and in country support for 7 countries across EMEA. Industries supported included technology, telecoms, utilities and finance.