Stephen Jensen Email & Phone Number

Oberlin, Ohio

Berlin Heights, Ohio

Break fix wired and wireless networking equipment Break fix printers Break fix workstations and servers Install and configure Agency and other software Work with hardware and software vendors for office needs Installed and configured Windows Server 2008 Install and configure Office 2010 Windows 7 support

Sandusky, Ohio

Amherst, Ohio

• Help Desk support• Windows Server 2003/2008/2012 setup and maintenance• Active Directory group policy and group policy software deployment experience.• Use Symantec Ghost to image computer, save time with computer deployment, and standardize. • Install, configure, and maintain printers. • Maintain an efficient toner cartridge system • Maintain and help configure telephone system• Maintain Microsoft Exchange 2007• Upgraded home office wireless network with new firewall and new HP access points• Added guest wireless to remote branches • Install and maintain HP switches and wireless access points• Install, maintain, and configure backup equipment • Maintain backups using Symantec Backup Exec 2014• Add and maintain user accounts in Active Directory• Upgrade senior and support staff computers as needed• Purchased IPads for LorMet board and CEO for board meetings • Install and maintain specialized software for various departments• Administer and maintain all licensing for hardware and software at LorMet FCU• Worked with vendors to upgrade data circuits and WAN/LAN network hardware

Amherst, Ohio

Westlake, Ohio

Westlake, Ohio

Help Desk support Windows Server 2003 setup and maintenance Use Symantec Ghost to image computers Install, configure, and maintain printers Project leader of the installation of a new telephone/voice mail system Maintain and help configure telephone system Helped install and configure Microsoft Exchange 2007 Install and maintain Cisco switches and wireless access points Install, maintain, and configure tape backup equipment Maintain tape backups using Symantec Backup Exec 2010 Maintain Symantec Endpoint protection for the server and clients Add and maintain user accounts in Active Directory Upgrade Senior and support staff computers as needed Maintain staff Blackberry, Droid, and IPhone devices Support Creative staff Macintosh computers Install and maintain specialized software for various departments Remote connectivity support for outside sales staff Maintain and configure internet filter Administer and maintain all licensing for hardware and software at Bonne Bell Use Track –it to maintain computer, server, and printer inventory Windows 7 support

Cleveland, Ohio

Help Desk support Use Ghost and Remote Installation Services to image new workstation computers Install and configure printers Add new and update current email accounts in Novel GroupWise Add, remove, and maintain user accounts in active directory Scan pictures and documents to computers for Prosecutor’s use Aid Prosecutors in the courtroom with the setup of Audio Visual equipment for presentations Convert PCs from Novel network system to Windows 2000/2003 Domain Insure all Ghost and Remote Installation Service images are up to date Assist in the maintenance and upgrades of all domain servers

Converted PCs from Novel network system to Windows 2003 Domain Help Desk support Installed and configured desktop and laptop computers Installed and configured software

Consult customers to find out their requirements for network and computer needs Upgrade and image hard drives in existing computers Install and configure new Dell servers and desktop computers Configure and network all in-house printers Install and network new business system software Work with software suppliers to ensure proper installation and troubleshooting Install and configure Symantec Antivirus Corporate Edition 9.0 and Watchguard Firefox Firewall Appliance Install Point of sale hardware and barcode scanner/printer

Managed machining, welding and painting operations Supervised production staff to ensure quality deliverables while maintaining health and safety compliance Provided operational feedback to staff members in order to detail production versus goal measurements Designed, developed, implemented and managed production schedules Along with supervising production staff, also provided operational support

Organized various facility areas to ensure health and safety compliance Provided machining, welding and painting services

Microsoft And Cisco Certifications

General Studies

Education record

General Studies