STEPHEN JOSEPHFRANCHISE BUSINESS CONSULTANTFor Booster Juice – Eastern Ontario BACKGROUNDWhile I do hold a certificate as a Telecommunications Technologist, a diploma in Travel and Tourism and a diploma in business management the majority of my experience and knowledge has been gained through on the job training. I have a proven track record and absolutely enjoy exploring new markets and figuring out a franchise fit for current and future establishment. I have over 20 years experience in food service management including 12 years with Booster Juice as a franchise business consultant where I have garnered a very diverse skill set. SUMMARY My passion is observing people and their business, analyzing the environment and then turning the insights that emerge into business ideas that improve overall customer satisfaction and the generating of higher profits.No one is good at everything. As much as you may be in command of your business and core offering chances, there is always something in your operations or messaging that doesn’t quite make the grade. I help franchisee’s fine tune their operations and get their message out clearly while adhering to the brand’s vision. My coaching, training and management skills assist my franchise partners in upholding brand vision, growing their individual stores profitability and monitoring overall health and presence in the market. Whether ensuring ongoing operations are at top levels, setting up new locations, training new team members, overall customer satisfaction or providing ongoing coaching these are all areas where I excel. If additional assistance is required exploring creative opportunities to grow market presence or to help coordinate marketing initiatives, I’ve conducted and supported dozens of franchise partners over the past 12 years. If I can’t be of service, I always know others who can meet the need. After all creating and fostering relationships is a cornerstone of business today. I am that person. Specialties: Bilingual, team-building and collaboration, coaching, high-level relationships, flexibility and multi-tasking, operations management and marketing coordination.