Stephen Joyce Email & Phone Number

Galway, County Galway, Ireland

County Galway, Ireland

- Coordinate design documents, develop migration planning to new unified communication tools and aid in ongoing divestitures with clients.- Perform DID management for multiple companies.- Validating number deployments to ensure country specific requirements are met with respect to telecom regulations- Develop, and implement policies, measures, and training.

Galway Ireland

• HP Connectivity Services Voice Operations (Formerly Global Telecom)Participated in separation activities as a result of the divestitures which include "HP Inc" “Hewlett-Packard Enterprise” “DXC Technology”.
• This involved setup of new voice solutions, migrating the employees to the new infrastructure prior to reaching "Day 1"
• Meet very short deadlines to meet legal obligations.Project related activities include
• Setup of voice gateway routers and perform configuration changes on Skype for Business topology.
• Migrate users from existing Avaya or legacy voice to the Skype for Business Environment.
• Clean-up exercises during site closures and legacy voice decommission.

Hewlett-Packard

• Participates as a member of an Information Technology (IT) technical team.
• Performs basic analysis of functional or service requirements.
• Implements end-user or enterprise infrastructure or services as prepared by more senior engineers.
• Provides end user and routine or basic support of enterprise platforms and services. Monitors the environment and resolves issues utilizing available knowledge reference documentation.
• Monitor’s production schedules and ensures production jobs complete successfully without issues.
• Ensures complete and timely hand-off of incidents to other support teams as appropriate. Assists with enterprise-wide system maintenance and change implementation.

• Provide phone and chat support to internal employees on their mobile devices and PCs
• Support consists of standard software application packages and the environments and platforms in which the business operates (desktops, laptops, PC-COE, remote access, messaging, etc.)
• In-depth knowledge of technical skills in hardware, MS Operating Systems, Network, Remote Connectivity and process knowledge to ensure quality in all of the Global Service Desk businesses, infrastructure support, and.
• Basic knowledge tools, client management tools and remote-control software to help resolve at least 90% of calls online, without having to dispatch to service partners or desk side support technician
• Needs to diagnose triage issues and deliver a high level of customer satisfaction.
• Assist team with other duties required to maintain the support center operate smoothly.