Stephen K. Email & Phone Number

Belfast, United Kingdom

Maintaining a portfolio of New & Existing Corporate and SME customers. Specializing in consultative sales offering a variety of market leading products including but not limited to:MS 365 - IT MSAHosted/Cloud Telecommunication Software.SIP Trunking.On Premise phone systems including Avaya, NEC & Splicecom.Hybrid PBX Services.Global Phone & Multi Site Connectivity.Remote working solutions Data Connectivity: Private Data Circuits, Point to Point Data Circuits, FTTP & FTTC Circuits.SME & Corporate Mobile packages.Product / Service Demos both on site and remote Webinars.Networking and lead generation.Customer retention.Driving company profit and revenue margins.

County Dublin, Ireland

• Primary point of contact for all SME & Corporate customers• Customer Retention• Selling into existing base• Mentoring for underperforming account managers• Training of new account managers

County Dublin, Ireland

• Providing high level customer service on all inbound / outbound calls• Achieving individual and team targets• Objection handling• Adhering to AHT (average handle time) & quality compliance guidelines• Direct selling of company products on outbound calls and up selling on all inbound calls• Achieving & exceeding all sales targets on an individual and team basis• Data input• Coaching and mentoring colleagues• Using Microsoft Office and in-house technical systems proficiently

Sole responsibility for maintaining and auditing machinery. This was a vitally important role as the machinery scanned and tested microchips for use on customers PC’s. I was also responsible for producing daily logs on productivity which was used for the weekly management meetings.