Ensure the customer's flight and maintenance operations teams are prepared to operate their Gulfstream aircraft with a focus on safety, dispatch reliability, and passenger satisfaction. This will be accomplished through an interactive process providing:- an up-front and customized assessment of operational preparedness - a comprehensive education on leveraging our extensive service and support networkthe confirmation of the resolution of any deficiencies or issues affecting the successful entry into service (EIS) of the aircraft - expert aircraft and cabin systems personnel to prepare and accompany the aircraft and crew into serviceAlso responsible for communication regarding the EIS experience and for contributing to our enterprise-wide continuous improvement effort (manufacturing, completions, service, and support) by ensuring any operational feedback regarding product reliability or customer satisfaction is documented and addressed through a closed-loop continuous improvement process.

Introduces all customers in the Asia region to all aspects of Gulfstream's Product Support network at time of new aircraft delivery via Product Support formal briefing for the G280,G450,G550, and G650 fleetServes as the primary focal point while facilitating, instructing, and guiding the customer on obtaining services and support from the proper Gulfstream departmentsActs as customer's advocate in resolving disputes between the customer and GulfstreamProvides reports and updates to Gulfstream management and the customer as needed

Introduces the customer to all aspects of Gulfstream's Product Support network at time of new aircraft delivery via Product Support formal briefing for the G450 and G550 fleetServes as the primary focal point while facilitating, instructing, and guiding the customer on obtaining services and support from the proper Gulfstream departmentsActs as customer's advocate in resolving disputes between the customer and GulfstreamProvides reports and updates to Gulfstream management and the customer as needed

Worked under contract with BCA / Deerjet supervising 4 Gulfstream technicians with assisting in the maintaining of G200, GIV, GV, G450, and G550 aircraft through scheduled / unscheduled maintenance and AOG support. Provided training and guidance on Gulfstream methodology and procedures.Single point of contact for all AOG assistance requests through the local FSR's in mainland China and surrounding countries in Asia by providing technical assistance as well as onsite support for B registered and N registered Gulfstream customers

Central point of contact for the Astra, G100, G150, and G200 fleet for Customer Support to assist operators navigate the Product Support network in resolving issues or concerns with their aircraft

Inspection of GII - G550 and Astra - G200 under FAR 43, 91, 135 and 145 dealing with scheduled and unscheduled maintenance , STC's, and major/minor alterations, modifications, and repairs

Supervised 11 employees assembling GIV - G550 Fwd Combo Assemblies

Maintained (9) RC-12N (Beech Super King Air) for the US ArmyMaintained a 97% operational ready rate through scheduled and unscheduled maintenance, AOG support, and logistic and material supportEngine Run and Taxi Qualified

Maintained 23 P-3 Orion aircraft during all aspects of mission operationsIn flight mechanic on scheduled missions2nd Mech Flight Engineer