• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware• Always updating myself to the policies to maintain all the metrics.• Provide proactive, constant, and clear communication on the status of incident / problem resolution between the client, Dimension Data, and any other third-party supplier and vendors.• Escalated issues to the proper resolver team as necessary and followed up on any escalated issues, all within a timely manner.• Monitor the incidents to ensure that the Service Level Agreement are respected • Ensure the closure of resolved tickets with high customer satisfaction• Participate in the timely execution of our Business Continuity Plan• Awarded for Excellence in Quality• Responsible for the effective handling of demand Management requests and carries out the respective reporting procedure.• Identify, initiate, schedule, and conduct demand reviews with the tower SPOC• Assisting team members with Demand management process.

 Possess a flair for working hard & contributing towards the achievement of organizational Insightful knowledge of financial concepts and their applicabilityin the practical world Capable of quickly mastering new skills and working in both team and self-directed settings Exposure in analyzing financial statements, creating concerned models to evaluate Capable of quickly mastering new skills and working in both team and self-directed settings Control on bad debts & Collections. Maintained 100% quality adherence every month through random monitor

 Outbound Associates in Collections and Early Stages are required to make calls, torecover the Due against the unsecured loans. Assisting to the solved customer concerns Handling customer grievances, complaints, retaining customers and providing the bestcustomer experience by providing timely assistance and resolutions Exposure in analyzing financial statements, creating concerned models to evaluate