Stephen Kidd Email & Phone Number

Batemans Bay, NSW, AU

Australia

Australia

Sydney, New South Wales, Australia

Our service is here to help all people with a disability and their families manage their disability funding from the National Disability Insurance Scheme (NDIS). We manage the financial paperwork so you can relax and know that your plan manager is working for you.

Supporting Comminsure Life Product & Distribution Risk to deliver on remediation projects. The current remediation has necessitated the setup of new mail house, payment processing, reconciliation, tracking and Contact Centre functions to remove reliance on the CBA Group pending CommInsure sale to AIA. Outcomes are being achieved through clear engagement.

Risk Lead supporting the Day 1 transition of CommInsure Life Customer Solutions to AIA through,- Line 1 Control assurance, monitoring and Risk Profile management- Providing advice, process support and recommendations - Compliance requirements- Business Continuity - Due Diligence - Model Policy compliance- Regulatory changes- Completing / co-ordinating 102.

Sydney, Australia

• I lead a team of SME's responsible for the Claims and Underwriting Quality Assurance compliance responsibilities to support the various business segments of Life Customer Solutions. Our Team's core functions include:
• Independent quality case reviews
• Management of delegated authorities
• Approvals for product and other changes with claim, underwriting or insurance risk impacts
• Monitoring and reporting on insurance risk issues and training needs, such as trends analysis
• Claims case conferencing and complex case referral

Parramatta

I lead three Teams of dedicated professionals responsible for minimising, monitoring and reporting risk within the CBA Collections business. We focus on ensuring the business delivers a quality service while meeting our legislative and regulatory obligations. The Teams are:Call Quality and Decision Quality: Supporting the business primarily through Call.

Parramatta

The Operational Control Team (OC) ensure sufficient and appropriate controls are in place across the Collections business. We proactively monitor internal controls by performing spot checks on business as usual activity to ensure processes are followed. The team provides result reports to all levels of the business and calls out exceptions to process for.

Parramatta

The Customer Assist Team deliver solutions to Bank customers experiencing unexpected and life changing events, with a view to achieving the ultimate rehabilitation of our customers financial position.As Senior Manager Customer Assist, I manage a team of technically skilled leaders to deliver specialised performance coaching and development opportunities to.

Parramatta

Managing the Bank's Vendor Relationship (Debt Sale) team to provide data, business support and assistance to our Debt Purchase / Field Services / Real Estate agents.

Managing the external relationships of the Bank held by Collections and Credit Solutions for outsourced work.

Managing a team assisting CBA customers in financial difficulty through life changing events. The role utilised existing strengths, developed coaching and managing skills, allowed strong input to business process and structure changes.

Managing the Bank’s investigation and written responses to disputes lodged with External Dispute Resolution schemes including the Financial Ombudsman Service, Privacy Commission, Fair Trading Tribunal and Anti-Discrimination Board

Various Collection roles for State Bank NSW and Colonial State Bank.