Stephen Kidder
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Stephen Kidder Email & Phone Number

Services Delivery Manager Lead @ Cisco | Customer Success, Analytics, Data Science at Cisco
Location: Hayden, Idaho, United States 6 work roles 2 schools
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Role
Services Delivery Manager Lead @ Cisco | Customer Success, Analytics, Data Science
Location
Hayden, Idaho, United States
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Stephen Kidder is listed as Services Delivery Manager Lead @ Cisco | Customer Success, Analytics, Data Science at Cisco, a company with 91694 employees, based in Hayden, Idaho, United States. AeroLeads shows a matched LinkedIn profile for Stephen Kidder.

Stephen Kidder previously worked as Services Manager Lead at Cisco and Services Manager at Cisco. Stephen Kidder holds B.S., Health And Human Performance from East Carolina University.

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About Stephen Kidder

At Cisco Systems, leadership and process improvement are the cornerstones of my role as Services Manager Lead, where I drive customer engagement successes across EMEA, GES West, and Premier. Managing a robust portfolio with ATV ranging from $3-8M, our team has significantly contributed to early renewals and revenue expansions. My expertise in overseeing analytics and data initiatives as a subject matter expert has been integral to our team's ability to deliver exceptional service.Previously, as the co-founder and director of Sinjin Beach Volleyball Club, my operational acumen and staff management skills were critical in scaling membership and enhancing our training programs. These experiences have honed my ability to navigate complex customer escalations and foster a culture of growth, both at Cisco and in past entrepreneurial ventures. With a focus on collaborative excellence, I am committed to advancing service management practices and achieving strategic outcomes.

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Cisco
Cisco
Services Delivery Manager Lead @ Cisco | Customer Success, Analytics, Data Science
san jose, california, united states
Website
Employees
91694
AeroLeads page
6 roles

Stephen Kidder work experience

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Services Manager Lead

Current
  • Directed technology customer engagements in EMEA, GES West, and Premier, ensuring successful service delivery.
  • Managed a portfolio of $3-8M ATV and renewed contractual agreements, contributing to early renewals and revenue expansions.
  • Subject matter expert on the Cisco Engagement Team overseeing analytics, data, and presentation initiatives.
Apr 2020 - Present

Services Manager

  • Led integration of Voice and Video Teams at Cisco Systems, enhancing collaboration and customer experience.
  • Delivered contractual changes resulting in $300K+ in additional revenue through change requests.
  • Project Manager for the Collaboration Workflow Manager (CWM) initiative, responsible for roadmap development, process documentation, and stakeholder engagement.
Nov 2018 - Apr 2020

Engagement Manager

  • Acted as the escalation point for customer incident bridges, swiftly resolving critical issues to ensure customer satisfaction.
  • Enhanced metrics and analytics for Managed Services Reports (MSR), driving innovation in customer service reporting.
  • Implemented process improvements for the Video Support Team, increasing efficiency by 100+ hours per month.
Sep 2016 - Nov 2018

Global Team Lead

  • Managed Service Request Fulfillment teams in the U.S. and Bangalore, ensuring operational efficiency and seamless service delivery.
  • Led a task force to develop a knowledge library for the Cisco Data Center Team, improving knowledge sharing and team productivity.
Sep 2013 - Sep 2016

Engineer/Team Lead

  • Led Corporate and Retail Lines of Business, optimizing processes and providing cross-team training to enhance team performance.
  • Promoted to Team Lead for exceptional customer service and technical troubleshooting, showcasing top performance as an engineer. Led a team of 15 local and 26 international engineers.
Sep 2012 - Sep 2013

Co-Owner, Director, Lead Coach

  • Co-founded and grew elite beach volleyball training club on the East Coast, increasing membership from 2 to over 120 athletes.
  • Directed operational aspects, including process development, staff management, and customer escalations.
May 2017 - Aug 2022
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2 education records

Stephen Kidder education

FAQ

Frequently asked questions about Stephen Kidder

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What company does Stephen Kidder work for?

Stephen Kidder works for Cisco.

What is Stephen Kidder's role at Cisco?

Stephen Kidder is listed as Services Delivery Manager Lead @ Cisco | Customer Success, Analytics, Data Science at Cisco.

Where is Stephen Kidder based?

Stephen Kidder is based in Hayden, Idaho, United States while working with Cisco.

What companies has Stephen Kidder worked for?

Stephen Kidder has worked for Cisco and Sinjin Beach Volleyball Club.

Who are Stephen Kidder's colleagues at Cisco?

Stephen Kidder's colleagues at Cisco include Erendira Itzel O., Jiaoying Xie, Kirill Kuvshinov, Antônio Andrade Andrade Araújo, and Lafri Meriem.

How can I contact Stephen Kidder?

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What schools did Stephen Kidder attend?

Stephen Kidder holds B.S., Health And Human Performance from East Carolina University.

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