At Cisco Systems, leadership and process improvement are the cornerstones of my role as Services Manager Lead, where I drive customer engagement successes across EMEA, GES West, and Premier. Managing a robust portfolio with ATV ranging from $3-8M, our team has significantly contributed to early renewals and revenue expansions. My expertise in overseeing analytics and data initiatives as a subject matter expert has been integral to our team's ability to deliver exceptional service.Previously, as the co-founder and director of Sinjin Beach Volleyball Club, my operational acumen and staff management skills were critical in scaling membership and enhancing our training programs. These experiences have honed my ability to navigate complex customer escalations and foster a culture of growth, both at Cisco and in past entrepreneurial ventures. With a focus on collaborative excellence, I am committed to advancing service management practices and achieving strategic outcomes.