Stephen Klugmann Email & Phone Number

● Contract new LHCSAs (Licensed Home Care Service Agencies) and Fiduciary Intermediaries as the first Account Manager for Medicaid Advantage Plan.● Implemented policies and procedures for new line of business.● Built network of providers from 0 to 100+.● Oversee and facilitate communication between providers and internal staff.● Contribute to account growth by leading presentations for new and existing network of clients.

● Cultivated and managed relationships with providers comprised of Centers Plan extensive provider network.● Enhanced communication between providers and internal staff.● Responded to questions and inquiries regarding Centers Plans and its products.● Improved member retention by strengthening provider and member relations through education initiatives.

● Ensured Center’s standards were met by checking in regularly via email/telephone and through onsite nursing home meetings with each Administrator.● Represented corporate headquarters as Communication Liaison to address each nursing home and staff’s feedback, complaints, and questions in a timely manner.● Provided continuous leadership and training to Administrators at Center’s Healthcare homes and subsidiaries utilizing the time clock systems and processes.

Ft. Lauderdale, Fl

● Managed a staff of 40 employees, including sales managers, sales representatives, and training associates.● Maintained high-performing teams by recruiting, hiring, training, and developing in-house sales team and regularly evaluating team and individual performance.● Secured wins, minimized impact of any misses, increased sales, and controlled expenses by providing account executives with leadership while implementing strategies to leverage successes.● Increased profits and communicated business needs with brand partners by analyzing key metrics, CRM data, sales productivity, customer feedback, and business trends.● Drove US growth and success by recommending adjustments as needed.

● Supported multifamily and healthcare loan origination teams consisting of 20+ originators of all deals while serving as front end resource for the Analyst department.● Determined viability by performing initial screening and loan sizing/analysis of potential deals (Section 223(f) and Section 232).● Ensured property’s production was accurately analyzed by creating lease audits, rent roll analyses, and other internal checks.● Conducted site inspections to ensure the property was in appropriate condition.● Identified effect on potential deals by reviewing and evaluating PCNAs.