Stephen Klump Email and Phone Number

Tier 1 and 2 technical support. Coordinate and assist in implementation of software, hardware, or network, installation, upgrades, and repairs. Evaluate vendors and external support staff. Provide technical and non-technical maintenance at each site. Much much more

Provide External Customers with: Assistance on the use of the Liaison Hub Console and other external facing tools or sites. Owner and Single Point of Contact (SPOC) for all incidents received through customer contact channels. Issue resolution for any situation where the customer is experiencing problems using the Liaison site or services. Provide incident handling and control according to defined policies and procedures. Proactive account assistance. Provide on-call and after-hours support as scheduled on a rotating basis. Each analyst will work on one or more protocols in the Liaison Hub including trouble-shooting and issue isolation, escalation and resolution. Protocols include but are not limited to AS2, HTTP, HTTPS, FTP, FTPS. Data Formats include all EDI formats, any XML format, any proprietary FF format. Oracle data mining using SQL Developer or related SQL editor is essential. Support assistance on projects related to the implementation of new clients or potential clients. Takes a logical, well-ordered approach to analyzing problems and developing solutions.

Manage student advisement office. Scheduling, procurement, answer phones, supervise student staff, maintain and repair office equipment. Responsible for implementation and training of University software, clients, networks, and policies. Assisted in implementation, troubleshooting and training for new student registration system campus wide.

Manage all maintenance equipment and personnel. Maintain warehouse inventory, fixed asset procurement and tracking. Coordinate maintenance staff with administrative department. Responsible for all documentation pertaining to the daily operation of the maintenance department. Client installation, repair, and upgrade. UNIX system reporting and data entry. Testing of new software and equipment used by multiple departments for unit tracking and historical data maintenance.

Answer and direct incoming calls as well as walk in clients. Process work requests, complaints, applications, and payments. Track and update various records pertaining to occupancy, personnel, and accounting. Set up and maintain office equipment and clients. Design and implement various computer programs and databases, other clerical duties.

Supervise and maintain thirteen stores throughout seven states. Responsible for product and supply inventory, shipping/receiving, marketing, personnel supervision, and sales performance. Continually provided training and support to achieve sales increases and customer service awards.

Run cash office, and act as liaison between management, customers, and vendors. Responsible for supervising several departments simultaneously, tracking district schedules and accounting reports.