Stephen Lai Email & Phone Number

Ripon, Ca, Us

Livermore, California, United States

Configuration management of all Commercial Banking and loan application systems to support Commercial banking lines of businessPlanning, testing, and maintenance of all types of business and system applications, testing and systems documentation for multiple environments/applicationsMaintaining control of all reported issues of new software or releases and any testing, validation and documentation necessary to correct issues and fixes (patches)

Dublin, California, United States

Store Systems Back Office devices and applications : troubleshooting and resolving escalated issues, root cause analysis of defects, creating and maintaining test cases and documentation Planning, creating, testing, and deploying updates to store servers and devices Creating change orders and rollout schedules, gathering business approval, providing status updates to business and end users Managing SDLC for major Inventory Management device and application refresh: reviewing requirements, coordinating with development team and business, creating and documenting system process flows and test plans Testing, deployment, validation, and support for Associate Portal

Pleasanton, Ca

Ensure that Corrective Action Plans are prepared and executed upon to remediate discovered gaps in the completeness and accuracy of technology inventories and asset SoR (system of record). Creating coverage and completeness reports of seven different asset classes for audit purposes Data cleanup resulting in approximately 3,000 servers being added to the SoR (System of Record)Correspondence with technical teams to gather necessary server attributesSet up workshop sessions between contact center server teams and asset management team to remediate gaps in server provisioning processes to ensure all future servers will be in the SoR when provisioned

Oakland, Ca

Responsible for archiving Maintenance Requests (MR), along with SharePoint site maintenance, enhancement, and upkeep. Part of the WFVC Digital Content Entry and Maintenance team.SharePoint site administration - workflows, permissions, and site structuringResponsible for coordinating business and technical requirements for SharePoint sitesInfoPath views, fields, rules, data connections, testing in QA library then publishing to productionOnline MR form archival - reviewing and extracting details from MR library for archiving in order to satisfy audit requirementsRegularly communicating status through reports, regular triage, and sponsors meetings as neededProvide training to client groups on archival process/requirement and MR forms

Pleasanton, Ca

Improve service delivery through effective contract management and delivery of IBM infrastructure remediation and transformation opportunitiesAuditing approximately 20,000 servers across different business units of KP for Backup, Recovery andArchive ProgramCorrespondence with application teams and technical leads for confirmation of server infoData analysis in Access and Excel to observe current backup environment and categorize servers bypurpose, location, and size to determine backup requirementsSharePoint site administration for Managed Services OrganizationCreating monthly server utilization reports and mapping of IBM supported servers to KP businessorganization

Greater San Diego Area

IT consulting company specializing in various levels of support for service management softwareProviding application support to clients for HP Service ManagerHandled software installation, troubleshooting, development, and tailored functionality