Stephen Larose Email & Phone Number

Los Angeles, CA, US

Los Angeles, CA, US

Bothell, Washington, US

Worked as part of the remote service desk team in a call center environment to deliver IT services support to end-users.Provided T1 and T2 support to identify, investigate and resolve user issues and technical problems.Supported Windows and Mac laptop computers, mobile devices, two-factor authentication, software installations, and SaaS applications, such.

Atlanta, Georgia, US

• Worked as primary IT support for Cortland’s Atlanta corporate office.
• Assisted with onboarding new property acquisitions and employees, including equipment procurement, staging, and deployment.
• Engaged third party vendors and contractors to ensure satisfactory resolution for network or phone issues at remote properties.
• Fielded requests for technical assistance, recorded them in SolarWinds, and resolved issues in accordance with Service Level Agreements and departmental expectations.
• Troubleshot problems with local and network printers and print queues.
• Collaborated with team members to identify problems and work towards solutions.

Columbus, Georgia, US

• Provided Level 1 and 2 help desk support.
• Participated in the installation and rollout of Azure AD and Office 365.
• Involved in the company-wide project to implement Office 365 and ensure that all new software ran seamlessly.

Redmond, Washington, US

• Assessed employee support needs through listening, diagnosing, repairing devices, and helping employees discover and utilize Microsoft hardware, software, and services.
• Strived to proactively assess employee needs and deliver on commitments in a metrics-driven, consultative service environment.
• Developed knowledge of Microsoft products including Microsoft Surface hardware, Microsoft Azure AD, Office 365, and ServiceNow.

• Installed and supported Point-of-Sale equipment, network devices, and other computer hardware for local Walmart, Target, and Wells Fargo locations.
• Completed 400 service contracts in close to two years.

Atlanta, GA, US

• Provided Level 1 help desk support, assisted with the company-wide implementation of new Dell, Cisco, Lexmark, and Macintosh hardware, Windows 10, and Office 365.
• Constructed knowledge articles to implement solutions or appropriately escalate user requests or incidents to next tier of support.

• Configured and installed Windows and Mac computers, and Smart-boards at local Bright Horizons child-care centers.
• Provided support as a Lead technician for hardware refreshes at J.P. Morgan Chase branches in New York, New Jersey, and Florida.
• Installed low voltage/structured cable, and network devices for local retailers, such as Capezio Ballet Makers, and The Container Store Group, Inc.
• Provided support for mobile hardware, and software application refreshes at local T-Mobile stores.