Stephen Lindeman Email & Phone Number

Atlanta, Ga, Us

Greater Atlanta Area

At Billtrust, my collaboration with the board and hands-on leadership in global operations provided invaluable insights into the intricate dynamics of business strategy and governance. These experiences have only intensified my drive to contribute at a higher strategic level, whether as a pivotal COO or an independent board member. Here's a snapshot of the impact I achieved during my tenure at Billtrust:Strategic Leadership & Growth➡️ Steered a global team of 325, making a seamless pivot to remote operations amidst COVID.➡️ Faithfully managed a $30M annual budget, hitting every financial milestone.➡️ Revitalized 2 underperforming European acquisitions & played a pivotal role in the IPO and SPAC journeys, leading investor communications and roadshows.Board Engagement & Governance➡️ Regularly synchronized operational results with the board's strategic vision.➡️ Became an indispensable member of the Rule of 50 task committee, furthering financial vigor.➡️ Engaged in weekly strategic dialogues with board members, refining organizational direction.Customer Success ➡️ Launched and led programs supporting 2,000+ clients across North America and Europe.➡️ Consistently surpassed Net Recurring Revenue (NRR) targets achieving remarkable growth rate of 118% for top-tiered customers and 113% for general customer base.➡️ Boosted NPS from -30% to 60% for top-tiered customers and 10% to 50% for general customer base.➡️ Moved customer retention needle from 93% to 98% by focusing on the customer’s ROI.➡️ Founded the Customer Champion Team, focusing on top-tiered clients, and optimized support processes.Innovative Process Improvements➡️ Championed business transformations, including a redefined Go-to-Market approach.➡️ Transitioned the Professional Service Organization to realize a 40% profit margin.➡️ Enhanced revenue by $6M YoY during pandemic market downturn, by adopting an astute pricing model.

Greater Atlanta Area

Responsible for the rapid and successful implementation of solutions for our customers and the continued support of customers for the entire relationship.

Greater Atlanta Area

At Heat Software, I steered our trajectory with a steadfast focus on prioritizing customers, optimizing financial outcomes, and engaging employees. My consistent interface with the Board was crucial, ensuring our operations seamlessly aligned with overarching strategic goals. Here’s just a few of my key accomplishments:Strategy | Leadership | M&A ➡️ Headed a 220-member global team; managed a ~$1.5M budget.➡️ Elevated employee morale; slashed turnover to <5%. ➡️ Rose from SVP of Professional Services to Chief Customer Officer.Board Engagement➡️ Key in selling the company to a PE firm, participating in 15% of roadshows➡️ Provided operational updates to the Board. ➡️ Collaborated on KPIs, ensuring accountability.Professional Services | Customer Success➡️ Transformed a -32% to +30% operating margin. ➡️ Fostered account relationships, spending 50% of time with customers. ➡️ Managed recurring maintenance, hitting a 97% renewal rate.➡️ Achieved >96% annual customer satisfaction.➡️ Led Customer Success Managers with ACV >10% of new bookings, maintaining annual renewal rate of 99%.➡️ Led support teams to resolve 90% of incidents, referring 10% to R&D.Business Improvements➡️ Increased NPS score by 25 points in two years. ➡️ Led PMI certification, emphasizing project management best practices.

Washington D.C. Metro Area

My strategic leadership while at NC4 carved a pathway of innovation and growth. This career journey was punctuated by transformative strategies, fortifying our market position and fostering enduring client relationships.Key accomplishments are noted below.Strategy | Leadership | Mergers & Acquisitions➡️ Led 35-person organization supporting 150 clients across North America.➡️ Established clear roles and responsibilities, creating transparent metrics and accountability frameworks.➡️ Implemented new strategies that revitalized business and drove sustained growth across multiple functions, including product management, development, support, marketing, sales, and services.➡️ Guided company transition through buy versus build process, resulting in acquisition of a fully complementary company that optimized operations and expanded capabilities while reducing costs.Operations | Sales | Business Process Improvement➡️ Restructured sales organization to prioritize new business development, implementing streamlined processes that increased customer acquisition and revenue growth.➡️ Dedicated >50% of time to direct sales activities, actively engaging with customers and prospects to drive revenue growth and ensure customer satisfaction.➡️ Implemented industry-standard product management processes, enabling more efficient product development and launch, reducing time-to-market, and increasing revenue and profitability.➡️ Formed consulting and services group, resulting in profitable revenue generation, improved customer satisfaction, account management, and solution adoption.

At Rockwell Collins, my drive and dedication shaped pivotal advancements in aerospace technology, ensuring we remained at the forefront of an evolving industry while cementing deep-rooted partnerships.Strategy | Leadership | Mergers & Acquisitions➡️ Led 130 employees (Rockwell Collins) and 200 employees (Data Path) across North America and EMEA.➡️ Conducted roadshows for 2 events (Private Placement Transaction and sale to Rockwell Collins), presenting and positioning company business model.➡️ Retained as sole executive following company sale to Rockwell Collins.➡️ Assigned as site lead post acquisition, ensuring facility maintained Sensitive Compartmented Information Facility (SCIF) and Top-Secret clearance.➡️ Maintained employee and customer satisfaction and retention throughout 2 company sale transactions.Board of Directors Engagement➡️ Presented quarterly operational updates to Board of Directors, aligning activities to corporate goals.➡️ Participated in strategic planning and inorganic growth objectives, including M&A activity.➡️ Contributed to strategic decision to sell the company, successfully navigating downward market trend during the sales process.Director (Rockwell Collins, 6/2009–4/2010) | General Manager, Vice President (Data Path, 12/2005 to 6/2009)➡️ Oversaw $235M product sales, consulting, and software business units (Data Path).➡️ Led $285M product sales, consulting, and software business, exceeding all performance goals (Rockwell). ➡️ Achieved 30% cost reduction and improved quality and delivery time for SweDish-designed product line through aggressive cost reduction plan.➡️ Attained 22% reduction in other costs by implementing new business-focused processes and leadership.➡️ Consistently realized revenue and profit targets, contributing to successful sale of the company.➡️ Maintained trusted advisory relationship with U.S. Army, U.S. Marine Corp, and 15 Special Forces units.

IBM purchased Candle Corporation, June of 2004.DIRECTOR AMERICAS TIVOLI PERFORMANCE AUTOMATION SALES, JUNE 2004 TO DEC 2005➡️ Oversaw $175M product sales, consulting revenue and software maintenance business for the Americas➡️ Managed rapid and successful integration of Candle’s structures, methods, customers and people into IBM while maximizing leverage provided by IBM and meeting the IBM business case➡️ Met or exceeded revenue plan while increasing profitability of the operation➡️ Served as the Acquisition Executive for two companies (Candle and Cyanea)VICE PRESIDENT AMERICAS SALES AND SERVICES, JULY 2003 TO JUNE 2004➡️ Led $130M product sales, consulting revenue and software maintenance business➡️ Met or exceeded revenue plan every quarter while increasing profitability of the operation➡️ Drove change into the field organization to align field with corporate direction and objectivesWORLDWIDE VICE PRESIDENT OF CONSULTING AND SERVICES, JULY 2000 TO JULY 2003➡️ Led $40M consulting business and supported a total sales target of $285M➡️ Managed worldwide team of 300+ assistant vice presidents, directors, managers and individual contributors➡️ Buily new sales channel focused on services-lead solutions➡️ Drove transition of the entire organization to consultative/solution selling model from a product-based selling modelAMERICAS SENIOR DIRECTOR OF CONSULTING AND SERVICES, JANUARY 2000 TO JUNE 2000➡️ Built new $15M business integration and solutions consulting business covering all of the Americas➡️ Increased sales to140% of revenue plan and 300% of margin plan➡️ Oversaw solution marketing, infrastructure, consulting R&D, pre-sales technical, solution selling and solution deliveryAREA DIRECTOR CONSULTING AND SERVICES, JUNE 1997 TO DECEMBER 2000➡️ Managed $10M dollar consulting region for Professional Services ➡️ Directed technical pre-sales supporting $80M target

PRACTICE DIRECTOR, DECEMBER 1996 TO JUNE 1997➡️ Managed $7M consulting region for Oracle Government Services which included Ohio, Michigan, Indiana, Kentucky, West Virginia and Virginia➡️ Achieved fiscal revenue and margin targets➡️ Maintained the highest billable utilization rates within the organization➡️ Planned and implemented a new practice which achieved revenue and margin targets in record timePRACTICE MANAGER, JUNE 1996 TO DECEMBER 1996➡️ Managed $2.5M consulting practice for Oracle Government Services which included Ohio, Michigan, Indiana and Western PennsylvaniaMANAGING PRINCIPAL CONSULTANT, DECEMBER 1995 TO JUNE 1996➡️ Worked daily on technical issues related to Oracle, UNIX and network situations – this included overseeing the implementation database, UNIX and security architecture plans for an integration support facility which serviced more than 1,000 users and developers➡️ Represented the customer as their organization’s Open Systems Chief EngineerPRINCIPAL CONSULTANT, JULY 1995 TO DECEMBER 1995➡️ Supervised a team of Oracle consultants who defined and implemented a standardized set of configuration and operational procedures for twelve development teams spread across many computer systems located in a variety of distributed locationsSENIOR CONSULTANT, SEPTEMBER 1994 TO JULY 1995➡️ Implemented Oracle in a new test and integration computer center for a key customer covering most technical solutions provided by Oracle

TEAM LEADER FOR DATA SERVICES DIVISION’S ORACLE DATABASE GROUP➡️ Directed and tasked the division’s Oracle technology team which was responsible for all Oracle development, testing, implementation and operations across the country➡️ Developed and presented Oracle training seminars utilizing classroom and satellite broadcast methodology